Marquita Thompson
Detroit,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Ascension
06.2022 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Private Caregiver
Golden Years LLC
08.2021 - 05.2022
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored progress and documented patient health status changes to keep care team updated.
- Documented vitals, behaviors, and medications in client medical records.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Patient Care Assistant
Henry Ford Hospital
12.2020 - 05.2021
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Restocked pharmacy and unit supply by discarding expired items and ordering new supplies.
- Scheduled and accompanied clients to medical appointments.
- Connected patients with available community and charitable resources.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Split Case Picker
CVS Distribution Center
01.2020 - 10.2020
- Matched product description, quantity and packaging unit using radio-frequency device to verify items received.
- Operated reach truck to store and retrieve materials or items on racks, shelves and bins.
- Prepared receiving, storage and shipping documentation and retained product accountability throughout logistical process.
- Read, interpreted and accomplished warehouse management system reports and recognized and corrected potential process errors to reduce adverse effects.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Machine Operator
Master Automatic
03.2018 - 08.2019
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Customer Service Associate
Walmart
06.2017 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Sales Representative
Macys Department Store
05.2016 - 05.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
In-Home Caregiver
Home Instead Senior Care Home
03.2013 - 02.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Sales Associate
Macys Department Store
11.2012 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
Education
No Degree - Certified Nursing Assistant
01.2021
High School Diploma -
06.2011
Skills
- Goal driven
- Documentation
- Detail oriented
- Flexible and Adaptable
- Critical Thinking/ problem solving
- MS Office
- People focused
- Verbal and written communication
- Typing Proficiency
- Good Telephone Etiquette
- Organization and Time Management
- Multitasking Abilities
Certification
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
Timeline
Patient Care Technician - Ascension
06.2022 - Current
Private Caregiver - Golden Years LLC
08.2021 - 05.2022
Patient Care Assistant - Henry Ford Hospital
12.2020 - 05.2021
Split Case Picker - CVS Distribution Center
01.2020 - 10.2020
Machine Operator - Master Automatic
03.2018 - 08.2019
Customer Service Associate - Walmart
06.2017 - 03.2018
Sales Representative - Macys Department Store
05.2016 - 05.2017
In-Home Caregiver - Home Instead Senior Care Home
03.2013 - 02.2016
Sales Associate - Macys Department Store
11.2012 - 10.2014
Yeswecna Healthcare Training - No Degree, Certified Nursing Assistant
Advanced Technology Academy - High School Diploma,