Marquita J. McGuire
Indianapolis,IN
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
30
30
years of professional experience
Work History
Service Desk Analyst
TEKsystems
Indianapolis, IN
01.2022 - 03.2022
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped resolve 10 technical related calls per shift.
Service Center Agent
BCforward
Indianapolis, IN
06.2021 - 02.2022
- Utilized software, databases, scripts, and tools appropriately.
- Gathered medical history from customers and entered into database.
- Managed over 30 customer calls per day.
Independent Contractor
DoorDash And Uber
Indianapolis, IN
06.2019 - 06.2021
- Delivered food in safe and secure manner, to hospitals, businesses and personal homes for local restaurants for over 25 clients per day.
- Decreased product defects 100% by implementing quality assurance guidelines.
Patient Access Services
Health And Hospital
Indianapolis, IN
06.2016 - 05.2019
- Collected and entered 30 or more patient demographic and insurance data into EPIC system database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Package Handler
UPS
Indianapolis, IN
11.2015 - 06.2016
- Maintained integrity of over 100 shipments per shift to preserve condition of products during loading, unloading and packaging.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
State Eligibility Consultant 3
State of Indiana
Indianapolis, IN
09.2012 - 08.2015
- Made eligibility determination for 50 or more clients for appropriate benefits and waiver programs in compliance with state and federal rules, regulations and guidelines.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Education
Associate of Applied Science - Medical Billing And Coding
MedTech College
Indianapolis, IN2010
Skills
- Typing
- Remote experience
- Data entry
- Customer Service
- Conflict Resolution
- Flexible and Adaptable
- Critical Thinking
- Computer Skills
- Teamwork and Collaboration
- Active Listening
- Software diagnosis
- Desktop support
- Technical issues analysis
Timeline
Service Desk Analyst
TEKsystems
01.2022 - 03.2022
Service Center Agent
BCforward
06.2021 - 02.2022
Independent Contractor
DoorDash And Uber
06.2019 - 06.2021
Patient Access Services
Health And Hospital
06.2016 - 05.2019
Package Handler
UPS
11.2015 - 06.2016
State Eligibility Consultant 3
State of Indiana
09.2012 - 08.2015
Associate of Applied Science - Medical Billing And Coding
MedTech College
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