Marquitta Cruz Howard
Sandy,UT
Summary
Customer-centric professional with strong communication and problem-solving skills honed in fast-paced service, sales, and financial environments. Expertise in managing client portfolios, resolving complex inquiries, and fostering lasting relationships. Experienced in virtual consultations and compliance-driven training, ready to leverage transferable skills to enhance team performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Travel Portfolio Manager
TRAVEL + LEISURE
Sandy, UT
2025.08 - Current
- Closed upgrade and enhancement sales aligned with owners' travel goals and usage needs, enhancing customer satisfaction.
- Conduct virtual consultations with existing timeshare owners via Zoom to review, update, and optimize travel portfolios.
- Educated owners on current promotions and ownership enhancement opportunities, presenting value propositions with transparency and legal compliance.
- Managed travel credits, resolved travel-related issues, and assisted with trip planning and utilization to ensure seamless owner experiences.
Account Servicing Specialist / New Hire Collections Trainer
Arivo Acceptance
West Valley City, UT
2022.12 - 2025.07
- Designed and facilitated onboarding and training programs for new hires, enhancing their preparedness for roles based on experience level.
- Coached and mentored trainees, ensuring their independent success on the collections floor through performance tracking and targeted support.
- Managed portfolio of client accounts, enabling customers to bring accounts current through structured payment plans and hardship assistance options.
- Maintained compliance with all collection regulations while delivering professional, customer-centered solutions.
Account Manager / Collector
Prestige Financial
Draper, UT
2018.08 - 2022.11
- Managed a high-value client portfolio totaling approximately $11.4 million.
- Reduced delinquency and alleviated arrears through trust-based, long-term customer relationships.
- Negotiated payment arrangements, ensuring professionalism, accuracy, and compliance.
New Face Agent
Press Talent Management
Las Vegas, NV
2014.02 - 2018.08
- Recruited and developed talent for modeling and acting opportunities, enhancing overall talent pool quality.
- Conducted acting classes and mentored aspiring performers, fostering their growth and skill development.
- Collaborated with photographers to create professional portfolios and update headshots, ensuring talent presented best image.
Education
Associate of Arts (AA) - Travel and Tourism
Phillips Jr. College
Salt Lake City, UTHigh School Diploma -
West High School
Salt Lake City, UTSkills
- Bilingual: English & Spanish
- Client & Account Portfolio Management
- Sales Support & Account Retention
- New Hire Training, Orientation & Onboarding
- Customer Education & Compliance
- Creative Problem Solving
- Attention to Detail
- Organization & Time Management
- Flexibility & Adaptability
- Computer & CRM Proficiency
- Excellent Verbal & Written Communication
Professional References
- Danny Howard, 864-641-5523
- Jim Dotson, 801-414-8827
- Jack Foard, 801-514-2521
Community Service And Volunteer Work
- Multiple women's shelters, Salt Lake City, UT
- Pamela Atkinson Men's Resource Center
- Ronald McDonald House, Salt Lake City, UT
Timeline
Travel Portfolio Manager
TRAVEL + LEISURE
2025.08 - Current
Account Servicing Specialist / New Hire Collections Trainer
Arivo Acceptance
2022.12 - 2025.07
Account Manager / Collector
Prestige Financial
2018.08 - 2022.11
New Face Agent
Press Talent Management
2014.02 - 2018.08
Associate of Arts (AA) - Travel and Tourism
Phillips Jr. College
High School Diploma -
West High School