Marquitta Harris
San Leandro,CA
Summary
Dynamic administrative professional with experience at AC Transit, excelling in mail sorting and distribution. Proven ability to enhance operational efficiency through meticulous recordkeeping and exceptional customer service. Skilled in postal equipment operation and adept at problem-solving, ensuring timely communication and support in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Administrative mail clerk
Ac Transit
Oakland, California
10.2023 - Current
- Sorted and distributed incoming mail to departments, ensuring timely delivery to support operations.
- Received, sorted and organized incoming letters and packages.
- Operated postal equipment, including postage meters and electronic tracking systems.
- Maintained accurate records of mail and package deliveries, facilitating effective internal tracking.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Responded to inquiries about mail delivery status, providing updates to enhance communication.
- Placed letters in individual mail slots for internal staff pickup.
Transit Bus Operator
AC Transit
Oakland, USA
11.2014 - Current
- Managed customer inquiries and resolved service concerns to improve satisfaction levels.
- Delivered professional service to support front-line operations, ensuring seamless workflow.
- Communicated with staff, supervisors, and public to address issues effectively.
- Executed multiple responsibilities independently while prioritizing tasks efficiently.
- Maintained organized records and adhered to established administrative procedures.
- Prepared and submitted accurate daily reports with clear documentation.
- Operated transit buses for safe and timely passenger transportation.
- Monitored vehicle performance and promptly reported maintenance issues.
Dispatcher / Special Needs Attendant
Petermann
Oakland, USA
03.2005 - 11.2014
- Coordinated schedules, routes, and communication between drivers and staff to ensure timely service delivery.
- Delivered customer service to parents, schools, and internal teams, fostering positive relationships and support.
- Executed data entry, documentation, and incident reporting, maintaining accurate records for service operations.
- Assisted with maintaining organized files and accurate service records.
- Demonstrated attention to detail and professionalism in sensitive situations.
Education
High School Diploma -
Sierra Nevada High School
Reno, NV03.2003
Skills
- Scheduling & Calendar Coordination
- Postal equipment operation
- Mail sorting
- Labeling packages
- Distribution services
- Mailroom equipment operation
- Customer Service & Front Desk Support
- Data Entry & Recordkeeping
- Written & Verbal Communication
- Report Preparation
- Call Center & Phone System Management
- Problem Solving & Task Prioritization
- Filing & Document Organization
- Confidentiality & Professionalism
- Microsoft Office / Google Workspace
- Independent & Team-Oriented Work
Awards
Employee of the Month, AC Transit, 2023
Administrative Skills
- Scheduling & Calendar Coordination
- Customer Service & Front Desk Support
- Data Entry & Recordkeeping
- Written & Verbal Communication
- Report Preparation
- Call Center & Phone System Management
- Problem Solving & Task Prioritization
- Filing & Document Organization
- Confidentiality & Professionalism
- Microsoft Office / Google Workspace
- Independent & Team-Oriented Work
Timeline
Administrative mail clerk
Ac Transit
10.2023 - Current
Transit Bus Operator
AC Transit
11.2014 - Current
Dispatcher / Special Needs Attendant
Petermann
03.2005 - 11.2014
High School Diploma -
Sierra Nevada High School