Marqus Williams
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Natural Process LLC
05.2021 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Patient Service Representative
Evolent Health
09.2020 - 05.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Resolved billing inquiries and disputes in timely fashion.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Customer Service Representative
John Hopkins Medicine
10.2018 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Representative
Comcast, Xfinity
11.2017 - 09.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Associate of Science - Political Science And Government
Abraham Baldwin Agricultural College
Tifton, GAHigh School Diploma -
Valdosta Technical
Valdosta, GA2002
Skills
- Multidisciplinary Team Collaboration
- Progress Monitoring
- Pharmacy Background
- Care Planning
- Quality Assurance
- Organizational Standards
- Medical Terminology
- Database Coordination
- Interdepartmental Collaboration
- Claims Processing
- Organizational Skills
- Goal Setting
Timeline
Care Coordinator
Natural Process LLC
05.2021 - Current
Patient Service Representative
Evolent Health
09.2020 - 05.2021
Customer Service Representative
John Hopkins Medicine
10.2018 - 09.2020
Sales Representative
Comcast, Xfinity
11.2017 - 09.2018
Associate of Science - Political Science And Government
Abraham Baldwin Agricultural College
High School Diploma -
Valdosta Technical
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