Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Marrica Brown

Houston,TX

Summary

Dynamic hospitality professional with a friendly demeanor and strong problem-solving skills, honed at Hampton Inn by Hilton. Proven track record in enhancing customer satisfaction and optimizing team performance through effective training and collaboration. Adept at managing front desk operations and maintaining accurate financial records, ensuring seamless guest experiences.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Overview

7
7
years of professional experience

Work History

Front Desk Assistant

Hamption Inn by Hilton
07.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Assistant General Manager

Hampton Inn By Hilton
04.2025 - Current
  • Assisted in daily operations, ensuring smooth workflow and adherence to company standards.
  • Supported management in scheduling staff shifts, optimizing resource allocation for efficiency.
  • Aided in inventory management, tracking supplies and assisting with order placement as needed.
  • Collaborated with team members to address customer inquiries, enhancing service quality and satisfaction.
  • Participated in training sessions, acquiring knowledge on operational procedures and best practices.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Led daily operations, ensuring exceptional guest service and satisfaction.
  • Developed training programs for staff, enhancing team performance and operational efficiency.
  • Implemented cost-control measures, improving overall profitability without compromising service quality.
  • Streamlined front desk processes, reducing check-in times and increasing guest flow management.
  • Coordinated marketing initiatives, driving brand awareness and boosting occupancy rates.
  • Analyzed guest feedback to identify service improvement opportunities and enhance customer experience.
  • Managed inventory control systems, optimizing supply levels and minimizing waste risks.
  • Oversaw staff scheduling, ensuring adequate coverage during peak periods to maintain service standards.

Front Desk Manager

Homewood Suites Hilton
05.2024 - 05.2025
  • Managed front desk operations to ensure smooth check-in and check-out processes.
  • Trained new staff on customer service protocols and reservation systems.
  • Coordinated guest services to enhance overall visitor satisfaction and experience.
  • Implemented efficient scheduling practices for front desk personnel.
  • Resolved guest inquiries and complaints promptly to maintain high service standards.
  • Monitored inventory levels of office supplies and coordinated reordering as needed.
  • Maintained accurate records of daily transactions and guest information in management system.
  • Assisted in developing standard operating procedures for front desk functions to improve efficiency.
  • Trained and mentored front desk staff, fostering a collaborative team environment and enhancing service quality.
  • Implemented standard operating procedures to streamline daily operations and improve overall guest satisfaction scores.

Front Desk Agent

Homewood Suite by Hilton Hotels
06.2024 - 02.2025
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
  • Coordinated reservations using property management systems to optimize occupancy rates.
  • Trained new staff on front desk procedures and customer service standards, enhancing team performance.
  • Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Managed check-in and check-out processes efficiently, ensuring seamless guest experiences.
  • Coordinated with housekeeping and maintenance to uphold hotel standards and address guest needs.
  • Implemented front desk procedures that enhanced operational efficiency and reduced wait times.
  • Handled payment processing accurately, ensuring secure transactions for guests during their stay.
  • Monitored inventory levels of supplies, placing orders as necessary to maintain operational readiness.
  • Assisted in marketing initiatives by promoting hotel services and amenities to enhance guest satisfaction.
  • Collected room deposits, fees, and payments.

Front Desk Manager

Homewood Suite by Hilton Hotels
01.2019 - 05.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Supervised front desk operations, ensuring exceptional guest service and efficient check-in/check-out processes.
  • Trained and mentored front desk staff, fostering a collaborative team environment and enhancing service quality.
  • Implemented standard operating procedures to streamline daily operations and improve overall guest satisfaction scores.
  • Resolved guest complaints effectively, leveraging strong communication skills to enhance guest experiences and loyalty.
  • Managed scheduling and staffing for front desk team, optimizing resource allocation during peak periods to maintain service standards.
  • Collaborated with management to develop promotional strategies, increasing occupancy rates during off-peak seasons.

Education

No Degree - Criminal Science

DeVry University
Chicago, IL
04-2029

Skills

  • Friendly, positive attitude

  • Teamwork and collaboration

  • Customer service

  • Problem-solving

Interests

  • Food Tourism
  • Documenting and sharing travel experiences
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Front Desk Assistant

Hamption Inn by Hilton
07.2025 - Current

Assistant General Manager

Hampton Inn By Hilton
04.2025 - Current

Front Desk Agent

Homewood Suite by Hilton Hotels
06.2024 - 02.2025

Front Desk Manager

Homewood Suites Hilton
05.2024 - 05.2025

Front Desk Manager

Homewood Suite by Hilton Hotels
01.2019 - 05.2024

No Degree - Criminal Science

DeVry University

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