Marriec Harper
Columbia,TN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Pretty Young Thing’s Boutique, LLC
04.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Associate
Pretty Young Thing Boutique, LLC
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Increased revenue by cross-selling and upselling products and services.
E-Commerce Manager
04.2023 - Current
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Helped find leading online retailers and platforms to connect with consumers.
Intern
PRETTY YOUNG THINGS LLC
04.2023 - Current
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
- Collaborated with senior management on new initiatives to build confidence.
- Supported with creating project marketing materials to promote services.
- Facilitated successful completion of projects from concept to launch.
- Assisted in developing integrated marketing strategies for small businesses.
Education
High School Diploma -
Haughton High School
Haughton, LA05.2024
Skills
- Windows Vista
- Staff Training
- Data Recovery
- Troubleshooting and Assistance
- Customer Service Expertise
- Apple IOS
- Windows 10
Timeline
Technical Support Representative
Pretty Young Thing’s Boutique, LLC
04.2023 - Current
Customer Service Associate
Pretty Young Thing Boutique, LLC
04.2023 - Current
E-Commerce Manager
04.2023 - Current
Intern
PRETTY YOUNG THINGS LLC
04.2023 - Current
High School Diploma -
Haughton High School
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