Marrissa Petersen
Omaha,NEBRASKA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Table Games Dealer
Ceasars entertainment
Council Bluffs, IA
03.2022 - 08.2023
- Provided customers with courteous, exciting and entertaining gaming experience.
- Performed daily inspections of gaming tables to ensure compliance with safety standards.
- Monitored player activity closely for any suspicious behavior or cheating attempts.
- Applied knowledge of mathematical probabilities when making decisions about bets and hands dealt.
- Developed strong communication and interpersonal skills while dealing with customers from diverse backgrounds.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Maintained a positive attitude and professional demeanor during shifts.
Assistant General Manager
Taco Bell
Omaha, NE
08.2016 - 09.2022
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
- Prepared staff work schedules and assigned specific duties.
- Performed weekly inventory audits to ensure accuracy of stock levels, pricing and product placement.
- Demonstrated and supported continuous improvement and growth mindset.
- Collaborated with stakeholders to develop long-term strategic plans for growth.
Utilized strong interpersonal skills while interacting with customers, staff members and external stakeholders. - Mentored staff on problem resolution techniques and provided guidance regarding company policy.
Education
Bachelor of Arts - Psychology
Bellevue University
Bellevue, NE05-2026
Associate of Arts - Chemical Dependency
Metropolitain Community College
Omaha, NE05-2024
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IA05-2019
Skills
- Stress Tolerance
- Excellent customer service
- Team Collaboration
- Interpersonal Communication
- Decision-Making
- Interpersonal Skills
Accomplishments
- I was promoted to an Assistant General Manager at 19 years old.
- First Generation Student
- Honor Roll
- Gpa of 3.2
Timeline
Table Games Dealer
Ceasars entertainment
03.2022 - 08.2023
Assistant General Manager
Taco Bell
08.2016 - 09.2022
Bachelor of Arts - Psychology
Bellevue University
Associate of Arts - Chemical Dependency
Metropolitain Community College
High School Diploma -
Abraham Lincoln High School
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