Marrose Esein Sam
Saint Joseph,MO
Summary
Adept at maintaining composure in high-pressure situations, I excelled in delivering exceptional customer service at Thunder Chicken, ensuring a welcoming dining experience. My strong multitasking ability and team collaboration skills contributed to consistently meeting performance targets. Skilled in safe food handling and effective communication, I fostered positive guest relations, enhancing repeat business.
Overview
2
2
years of professional experience
Work History
Waitress
Thunder Chicken
Tumon, Guam
04.2022 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Front Desk Agent
Days Inn Hotel
Tamuning, Guam
06.2022 - 01.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Education
High School Diploma - General Studies
Tiyan High School
Barrigada, Guam 06.2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Safe food handling
- Cleanliness
- Verbal and written communication
- Food handling safety
- Food safety
Languages
Korean
Limited Working
Spanish
Elementary
Timeline
Front Desk Agent
Days Inn Hotel
06.2022 - 01.2023
Waitress
Thunder Chicken
04.2022 - 06.2024
High School Diploma - General Studies
Tiyan High School