Mars Kelly
Mesa,AZ
Summary
- Personable and dedicated Customer Service Representative with extensive experience in the food service and hospitality industry.
- Solid team player with upbeat, positive attitude and proven skill in establishing rapport with staff and customers.
- Articulate, enthusiastic and results-oriented with demonstrated passion for productivity and success of business.
Overview
14
14
years of professional experience
Work History
Second Assistant Manager
Culvers
Mesa, AZ
08.2016 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained calm and professional demeanor with staff and customers at all times.
Assistant Manager
Ronnie's Pizza
Yuma, AZ
06.2011 - 07.2016
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Educational Opportunity Center
Yuma, AZ05.2015
Skills
- Team Leadership
- Work Planning and Prioritization
- Professional and Courteous
- Computer Skills
- Calm Under Pressure
- Customer Relationship Management
- Documentation and Reporting
- Cost Control
Timeline
Second Assistant Manager
Culvers
08.2016 - Current
Assistant Manager
Ronnie's Pizza
06.2011 - 07.2016
High School Diploma -
Educational Opportunity Center