Marsela Mgushi
Bridgeport
Summary
Professional Summary
Healthcare professional with progressive experience in patient financial counseling, clinical operations, and cross-functional collaboration within large healthcare systems. Currently pursuing a Master’s degree in Organizational Leadership, with a strong interest in Human Resources, people management, and healthcare leadership. Known for strong communication, organizational skills, employee support, and the ability to navigate complex systems while maintaining confidentiality and professionalism.
Overview
6
6
years of professional experience
Work History
Financial Counselor
Hartford HealthCare, Cancer Institute
Fairfield
05.2025 - 10.2025
- Provided individualized counseling to patients regarding insurance coverage, financial responsibility, and available assistance programs, demonstrating strong communication and empathy skills.
- Managed sensitive financial and personal information with strict confidentiality and compliance standards.
- Assisted with application review, documentation accuracy, and eligibility determination for financial assistance programs.
- Collaborated closely with clinical, billing, and administrative teams to streamline financial clearance processes.
- Supported organizational goals by improving patient understanding, reducing financial barriers, and enhancing overall service experience.
Medical Assistant
Hartford Healthcare Cancer Institute
Fairfield
07.2024 - 05.2025
- Monitored and documented vital signs, fall risk, allergies, and medication accuracy.
- Prepared patients and obtained informed consent for chemotherapy treatments.
- Assisted providers with bone marrow biopsy procedures and specimen handling.
- Performed venipuncture and laboratory blood draws following safety protocols.
- Communicated lab results and coordinated medication refills with pharmacies.
- Managed administrative tasks including documentation, scanning, and order entry in EPIC.
Medical Assistant
Harford Healthcare, Orthopedic Office
Monroe
03.2024 - 07.2024
- Recorded patient vital signs and clinical information while maintaining confidentiality.
- Assisted physicians with injections and minor procedures.
- Coordinated referrals, imaging orders, and X-ray requests.
- Supported patient flow and addressed patient concerns with professionalism.
Physical Therapy Aide
Physical Therapy & Sports Injury Center
Shkoder
04.2022 - 03.2024
- Assisted patients with therapeutic exercises and the use of rehabilitation equipment.
- Prepared treatment areas and therapy equipment.
- Supported documentation and scheduling, including insurance-related paperwork.
- Provided patient education focused on injury prevention and recovery.
Physical Therapist
Private Clinic "Ujka Physical therapy"
Shkoder
03.2020 - 03.2021
- Delivered individualized physical therapy treatments and rehabilitation programs.
- Monitored patient progress and adjusted treatment plans accordingly.
- Collaborated with interdisciplinary healthcare staff to optimize outcomes.
- Performed manual therapy and therapeutic massage techniques.
Education
Master’s in Organization Leadership -
Quinnipiac University
Hamden, CT01-2025
Associate in Science - General Studies (Pre-Nursing)
CT State Community College/Housatonic
Bridgeport, CT05.2024
Professional Master Degree - Physical Therapy
University of Medicine and Technical Medical Studies
Tirana, Albania07.2020
Bachelor’s Degree - Physiotherapy
University of Shkoder/Nursing Physical Therapy
Shkoder, Albania07.2018
Skills
- Communication skills
- Team collaboration
- Confidentiality and discretion
- Organization and time management
- Employee support
- Problem-solving
- Conflict resolution
- Attention to detail
- Adaptability
- Professional documentation
- Customer service mindset
- Multitasking
- Process coordination
- Active listening
- Reliability and accountability
Languages
- Albanian, Fluent
- English, Fluent
Timeline
Financial Counselor
Hartford HealthCare, Cancer Institute
05.2025 - 10.2025
Medical Assistant
Hartford Healthcare Cancer Institute
07.2024 - 05.2025
Medical Assistant
Harford Healthcare, Orthopedic Office
03.2024 - 07.2024
Physical Therapy Aide
Physical Therapy & Sports Injury Center
04.2022 - 03.2024
Physical Therapist
Private Clinic "Ujka Physical therapy"
03.2020 - 03.2021
Master’s in Organization Leadership -
Quinnipiac University
Associate in Science - General Studies (Pre-Nursing)
CT State Community College/Housatonic
Professional Master Degree - Physical Therapy
University of Medicine and Technical Medical Studies
Bachelor’s Degree - Physiotherapy
University of Shkoder/Nursing Physical Therapy