Marsena Range
Fort Lauderdale,FL
Summary
Results-oriented professional skilled in enhancing guest interactions through effective onboarding and training. Proven track record in operational leadership, fostering team effectiveness, and achieving high standards of customer satisfaction in diverse service environments.
Overview
16
16
years of professional experience
Work History
Front Desk Agent
Extendedstayhotels
Fort Lauderdale, Florida
04.2026 - Current
- Greeted guests warmly and efficiently checked them into their rooms, ensuring a smooth arrival experience.
- Resolved guest inquiries and issues promptly, enhancing overall guest satisfaction.
- Assisted customers with merchandise selection and identified items for reorder, maintaining accurate inventory levels.
Front End Academy Trainer
Walmart
Tamarac, FL
08.2015 - 02.2026
- Developed instructional materials that streamlined onboarding processes and improved learning outcomes.
- Led daily department operations, training, and coaching to uphold compliance with company policies and support team effectiveness.
- Conducted onboarding sessions to familiarize new staff with company policies and procedures.
- Coordinated training schedules across multiple departments to facilitate effective onboarding.
- Monitored trainee performance to enhance integration and maintain high service quality.
- Documented training activities, including attendance, feedback, and surveys, to track progress.
Customer Service
Walgreens
Lauderdale by the Sea
08.2023 - 01.2024
- Resolved customer inquiries about products, promotions, and store policies, enhancing shopping experiences and increasing customer satisfaction.
- Operated and troubleshot store equipment and technology, including point-of-sale system, to support efficient store operations.
- Executed administrative tasks and managed paperwork to streamline daily functions and ensure compliance with company standards.
Night Auditor/Guest Services
Marriott Golf Club & Convention Center
Coral Springs, FL
08.2010 - 08.2011
- Facilitated guest services during night shifts, managing registration, room assignments, and posting charges to optimize front office operations.
- Processed guest check-ins and check-outs, ensuring accuracy and contributing to overall guest satisfaction.
- Conducted nightly financial audits and reconciled discrepancies in guest accounts to maintain accuracy.
- Verified and balanced financial transaction records across departments, ensuring accurate daily audit reports and compliance with financial standards.
- Coordinated communication between front desk staff and management during shifts to improve operational efficiency. between front desk staff and management during shifts. between front desk staff and management during shifts.
Education
High School Diploma -
Penn Foster
PennsylvaniaSkills
- Customer Service
- Effective Communication
- Organization
- Professionalism
- Team Leadership
- Operational leadership
Timeline
Front Desk Agent
Extendedstayhotels
04.2026 - Current
Customer Service
Walgreens
08.2023 - 01.2024
Front End Academy Trainer
Walmart
08.2015 - 02.2026
Night Auditor/Guest Services
Marriott Golf Club & Convention Center
08.2010 - 08.2011
High School Diploma -
Penn Foster