Marsha Delacruz Gonzalez
san diego,California
Summary
Dedicated case manager with expertise in crisis intervention and goal setting. Proven ability to enhance client understanding and facilitate effective communication for improved health outcomes.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Case Manager
infinity recovery
San Diego, California
2026.01 - Current
- Provided comprehensive case management services, including intake assessments and crisis interventions.
- Facilitated communication between clients and healthcare providers, leading to improved health outcomes.
- Educated clients on resources and treatment options, enhancing their understanding and empowerment.
- Assisted clients in setting realistic goals while developing actionable plans for success.
- Conducted follow-up calls, ensuring continuity of care for all clients.
- Monitored families throughout case management process, ensuring timely referrals and effective advocacy.
- Adhered to ethical principles, safeguarding clients' confidential information at all times.
- Documented case notes and maintained accurate records in compliance with agency guidelines.
Behavioral Health Technician
right path revovery
San Diego, California
2025.06 - 2025.12
- Implemented evidence-based practices, such as cognitive behavioral therapy, for effective client engagement.
- Facilitated group therapy sessions, enhancing peer interaction and support among patients.
- Provided emotional support during challenging situations, fostering resilience and coping in clients.
- Educated patients on coping strategies and healthy lifestyle choices.
- Organized daily activities, including arts and crafts, promoting healthy coping skills.
- Conducted daily client rounds to monitor movements and ensure safety.
- Maintained accurate patient records and ensured documentation standards compliance.
- Cultivated collaborative relationships with staff members, improving communication and teamwork effectiveness.
Delivery Driver
Papa John's Pizza
San Diego, California
2021.11 - 2022.06
- Delivered pizzas promptly to customers' homes and businesses.
- Communicated effectively with customers regarding order status and delivery times.
- Maintained accurate records of deliveries and payments.
- Collaborated with team members to enhance delivery efficiency.
- Ensured vehicle cleanliness and compliance with safety standards.
Cashier
Chevron
San Diego, California
2019.05 - 2022.02
- Managed cash register, handling cash, credit, and gift card transactions.
- Processed customer transactions accurately and efficiently at high-volume service station.
- Assisted customers with product inquiries and provided recommendations for fuel options.
- Interacted with customers to understand their needs and preferences. to promote loyalty programs and special promotions effectively.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
Education
GED -
Sierra Vista Adult Shool
Norco, CA2004-04
University of California, San Diego
La Jolla, CA2026-09
Skills
- Case management
- Crisis intervention
- Client advocacy
- Goal setting
- Data documentation
- Team collaboration
- Effective communication
Certification
- substance abuse registered counselor
- cpr first aid
Timeline
Case Manager
infinity recovery
2026.01 - Current
Behavioral Health Technician
right path revovery
2025.06 - 2025.12
Delivery Driver
Papa John's Pizza
2021.11 - 2022.06
Cashier
Chevron
2019.05 - 2022.02
GED -
Sierra Vista Adult Shool
University of California, San Diego