Marsha Farrell
Project Manager
Cumming,GA
Summary
Gifted and resourceful Project Manager with 5 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
7
7
years of professional experience
Work History
Zillow Homes Advisor
Zillow
10.2021 - Current
- Utilize industry knowledge to answer questions, enhance buyer experience and guide customers to the right solutions.
- Increased team metrics by 20% analyzing data and revising SOPs
- Provide operational support and excellent consultative skills to deliver seamless experience for customer needs.
- Facilitated collaborative environment sharing multiple service and product offerings based on customer needs
Risk Compliance Analyst
Randstad
01.2021 - 09.2021
- Demonstrated skills in working with Governance, Risk, and Compliance system
- Built contingency plans to successfully handle emergencies.
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Formulated knowledgeable forecasts for business, industry and overall economic conditions based on available financial information.
- Informed financial decisions by analyzing financial information to forecast business, industry or economic conditions.
Project Manager
Innovative Behavior Options
11.2018 - 06.2020
- Developed and initiated projects, managed costs, and monitored performance
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified, reviewed and applied policies and procedures.
- Provided management for internal personnel, contractors and vendors.
- Reined in project costs while meeting key milestones resulting in 30% cost savings
Corporate Office Manager
Rolta International
05.2015 - 10.2019
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Supervised 4 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Education
Bachelor OF SCIENCE/MASTER OF SCIENCE - Psychology, Industrial organizational psychology
Capella University
Minneapolis, MNHighschool diploma - undefined
Northwestern Highschool
Agile Project Management Fundamentals (apmf)Management And Strategy InstituteCOVID-19 Contact TracingCourseratechnical Support Fundamentals -
Management And Strategy Institute
Skills
Analytical and Critical Thinking
Organization and Time Management
Decision Making
Flexible and Adaptable
Problem-Solving
Customer Service
Timeline
Zillow Homes Advisor
Zillow
10.2021 - Current
Risk Compliance Analyst
Randstad
01.2021 - 09.2021
Project Manager
Innovative Behavior Options
11.2018 - 06.2020
Corporate Office Manager
Rolta International
05.2015 - 10.2019
Bachelor OF SCIENCE/MASTER OF SCIENCE - Psychology, Industrial organizational psychology
Capella University
Highschool diploma - undefined
Northwestern Highschool
Agile Project Management Fundamentals (apmf)Management And Strategy InstituteCOVID-19 Contact TracingCourseratechnical Support Fundamentals -
Management And Strategy Institute