ELIZABETH NAKAMOTO
MELBOURNE,FL
Summary
To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service. Proficient use of Microsoft Office; to include Word, Excel, Power Point, and Outlook. Proficient use of office equipment, PC, multi-line phone systems, commercial grade printers, scanner, fax machine. Conflict resolution that results in overcoming obstacles with a positive outcome. Strong multi-tasking skills and ability to quickly resolve issues. High attention to detail. Ability to perform and work effectively in a hostile/high stress environment while maintaining professionalism. Provide leadership support to internal program teams, providing a strategic viewpoint, assisting in solving complex problems, and offering creative solutions. Ensure compliance with government regulations, corporate policies, and best practices is maintained as well as maintaining discretion with private information. Experienced Sales Professional offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Zillow Advisor-Business Development Representative
Zillow, Inc.
Atlanta, GA
03.2022 - 12.2022
- Responsible for handling all inbound and outbound calls, written tasks and communications with prospective customers.
- Meticulously tracking and reporting key data points in Salesforce
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Respond to changes in business with adeptness and agility through ambiguity.
Zillow Offers Advisor- Sales Development Rep
Zillow Homes, Inc
Atlanta, GA
06.2021 - 03.2022
- Sales Circle of Champion Winner 2021-22, ranked 7th out of 250+ sales advisors in total win rate.
- Managed large CRM and multiple project task points through cross function representation.
- Work closely with cross functional teams to deliver timely results and information in “think big move fast” manner.
- Accountable for full sales cycle of inbound and outbound B2C clients seeking Zillow product solutions.
- Consult clients and build relationships to provide optimal customer experience.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
Licensed Real Estate Sales Agent
Meybohm Real Estate, Licensed Real Estate Professional
Augusta, GA
11.2016 - 06.2021
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules, and regulating inventory usage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Managed CRM database, including troubleshooting, maintenance, updates, and report generation.
Sales Administrative Assistant
America's Home Place
Augusta, GA
05.2016 - 10.2016
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Education
Bachelor of Business Administration - Accounting, Finance
Post University
Waterbury, CT05.2019
Associate of Science - Early Childhood Education
Savannah Technical College
Savannah, GA09.2009
Skills
- Time Management
- Leadership
- Customer service
- Analytical skills
- Project Management
- Computer proficiency
- Providing Feedback
- Strategic Networking
- Territory Expansion
- Adaptability
- Critical thinking
- Data management
- Detail-oriented
- Sales expertise
- Account management
- CRM-Salesforce
Accomplishments
- Sales Circle of Champion 2021-2022 at Zillow Homes, Inc.
- Agent generated Referral Agent of the Year, by office in first full year of experience at Meybohm Real Estate.
- Received club level awards of Executives and Presidents at Meybohm Real Estate.
Certification
- Licensed Real Estate Agent in Florida, Georgia, and South Carolina
- Florida License # SL3442494
- Expires 3/2025
- Georgia License #373143
- Expires 4/2024
- South Carolina #100052
- Expires 9/2024
Timeline
Zillow Advisor-Business Development Representative
Zillow, Inc.
03.2022 - 12.2022
Zillow Offers Advisor- Sales Development Rep
Zillow Homes, Inc
06.2021 - 03.2022
Licensed Real Estate Sales Agent
Meybohm Real Estate, Licensed Real Estate Professional
11.2016 - 06.2021
Sales Administrative Assistant
America's Home Place
05.2016 - 10.2016
Bachelor of Business Administration - Accounting, Finance
Post University
Associate of Science - Early Childhood Education
Savannah Technical College
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