Marsha Filiponi
Jacksonville,Florida
Summary
Organized and motivated employees eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles and a passion for improving service delivery, enhancing knowledge, and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Deli Clerk
BJ's Wholesale Club
Jacksonville, FL
08.2021 - 02.2022
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Responded to customer requests for products, services and company information.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Documented and entered special orders for event catering and party trays.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Adopted increased sanitizing protocols and social distancing requirements to promote safety.
- Packaged and verified contents of orders to increase satisfaction.
Sales Associate
Bath & Body Works
Fort Myers, FL
08.2019 - 08.2020
- Built trusting relationships with customers by making personal connections.
- Resolved problems, improved operations and provided exceptional service.
- Engaged with customers to build rapport and loyalty.
- Operated cash register, collected payments and provided accurate change.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Met merchandise processing standards and maintained organized and accessible work area.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Associate of Science - Dental Hygiene
Florida SouthWestern State College
Fort Myers, FLHigh School Diploma -
Riverdale High School
Fort Myers05.2019
Skills
- Bilingual (English/Spanish)
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Self-Motivated
- Problem-Solving
- Attention to Detail
- Decision-Making
- Flexible and Adaptable
- High-Energy and Stamina
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
Additional Information
- Authorized to work in the US for any employer
- Bilingual (Spanish/English)
Timeline
Deli Clerk
BJ's Wholesale Club
08.2021 - 02.2022
Sales Associate
Bath & Body Works
08.2019 - 08.2020
Associate of Science - Dental Hygiene
Florida SouthWestern State College
High School Diploma -
Riverdale High School