MARSHA FREEMAN

• Maintain compliance with company and industry standards. in all areas of operations.
• Managed work and performance of employees.
• Directed daily operations within plasma center.
• Introduced standards to decrease donor wait times that can improve donor experience.
• Interacted with donors to foster a greater donation experience
• Assisted in recruiting, hiring and training of team members.
• Aligned employees to be in compliance with company expectations
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness, implementing talent mentoring to increase productivity.
• Communicated issues to Supervisors in great detail.
• Scheduled employees as needed for shifts, witht customer traffic and employee strengths in mind.
• Assisted other centers with Audit and shipment prep.

• Developed and sustained productive relationships and drive teams to achieve set goals.
• Created productive work environment through training, coaching and performance development.
• Setting high standards for service excellence and holding others accountable to set standard,
• Performed statistical analyses to gather data for operational and forecast team needs.
• Prepared annual budgets with controls to prevent overages.
• Trained and guided team members to maintain high productivity and performance metrics.

• Cooperates with management and peers to promote an environment of teamwork and collaboration.
• Assisted psychologists in the development of treatment strategies and the provision of therapy - Administered or assisted in administering psychological and behavioral assessments - Contributed to individuals' overall care plan by maintaining contact with both direct care and professional staff
• Responsible for the routine and emergency care, treatment and training for specified individuals with developmental disabilities -Observed for signs and symptoms of disease, injury, reactions to medications and other conditions that warrant medical intervention -prevented and managed aggressive behavior among individuals and administered CPR in emergency interventions.

Performed basic patient care, comfort, and technical procedures including thermal applications, phlebotomy, EKG and glucose monitoring

• Obtained and documented intake and output, vital signs and regular status updates on patients.

• Assisted disabled clients to support independence and well-being.
• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.