Marsha Hall
Apple Valley,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Paraeducator, Special Needs
Apple Valley Unified School District
02.2017 - 04.2022
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
Substitute Paraeducator, Special Education
San Bernardino County Superintendent Of Schools
08.2015 - 11.2016
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Provided support during classes, group lessons, and classroom activities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
Customer Service Representative
Southern California Edison
02.2004 - 03.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed 100+ customer calls per day.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Processed and verified invoices to secure accuracy of billing information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree -
Chaffey College
Rancho Cucamonga, CAGED -
Goodwill High School
Victorville, CA1998
Skills
- Teacher Support and Collaboration
- Positive Learning Environment
- Teach Social Skills
- Active Listening
- Research
- Microsoft Word/Excel
- Problem-Solving Ability
- Office Equipment Proficiency
- Documentation
- Typing Proficiency
- Managing Multiple Tasks
Timeline
Paraeducator, Special Needs
Apple Valley Unified School District
02.2017 - 04.2022
Substitute Paraeducator, Special Education
San Bernardino County Superintendent Of Schools
08.2015 - 11.2016
Customer Service Representative
Southern California Edison
02.2004 - 03.2013
No Degree -
Chaffey College
GED -
Goodwill High School
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