Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Marsha Hill

Culpeper,VA

Summary

Accomplished Mobile Crisis Counselor with a proven track record at Encompass Community Supports, adept in Behavioral Health Interventions and collaborative problem-solving. Enhanced community mental health through innovative crisis handling and mentorship, significantly improving client stability and support staff efficacy. Expert in risk evaluation and professional boundaries, consistently delivering empathetic, results-driven support. I am looking into getting into a remote position doing customer service or data entry. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
years of professional experience

Work History

Encompass Community Supports

Mobile Crisis Counselor
01.2024 - Current

Job overview

  • Provided psychoeducation to clients and their families on various mental health topics, fostering increased understanding and coping abilities.
  • Continuously monitored local mental health trends, adjusting service delivery approaches to best meet the evolving needs of the community served.
  • Enhanced client stability by providing immediate crisis intervention and assessment services during emergency situations.
  • Supported the development of new Mobile Crisis Counselors through mentorship and sharing best practices for successful interventions.

National Counseling Group

Paraeducator, Special Education
10.2023 - 01.2024

Job overview

  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Maintained accurate records of student performance, attendance, and progress towards IEP goals.
  • Served as a liaison between regular classroom teachers and special education support staff, streamlining communication regarding student accommodations.
  • Enhanced student learning by providing individualized support and accommodations for special education students.
  • Reported on student progress, behavior, and social skills to parents.

Piedmont Airlines

Customer Service Representative
06.2023 - 10.2023

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Family Solutions

Behavior Interventionist
01.2021 - 05.2023

Job overview

  • Maintained records of ongoing assessments and documentation of updates.
  • Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
  • Promoted positive behavior change through consistent reinforcement and appropriate consequences.
  • Improved student behavior by developing and implementing tailored intervention plans.
  • Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
  • Completed observations of students in classroom and social situations.
  • Mediated conflicts through structured sessions.

Education

Germanna Community College
Locust Dale, VA

No Degree from General Studies

University Overview

Skills

  • Behavioral Health Interventions
  • Risk evaluation
  • Mental health knowledge
  • Professional boundaries
  • Collaborative Problem-Solving
  • Suicide assessment
  • Crisis handling
  • Behavioral Health
  • Boundary Setting

Timeline

Mobile Crisis Counselor
Encompass Community Supports
01.2024 - Current
Paraeducator, Special Education
National Counseling Group
10.2023 - 01.2024
Customer Service Representative
Piedmont Airlines
06.2023 - 10.2023
Behavior Interventionist
Family Solutions
01.2021 - 05.2023
Germanna Community College
No Degree from General Studies
Marsha Hill