Marsha Howe-James
Portland
Summary
Proactive Administrative Professional experienced in patient record management and effective problem-solving. Enhanced operational efficiency and patient satisfaction through strong communication skills and support of onboarding efforts. Committed to delivering value within fast-paced healthcare environments.
Overview
9
9
years of professional experience
Work History
Senior Administrative Secretary
Henry Ford Health System
Detroit
03.2025 - 06.2026
- I assisted the group Practice Director of Primary Care in the North East region.
- I did the medication prior authorizations for 5 Primary Care locations.
- Managed incoming communications and prioritized urgent requests effectively.
- Supported onboarding processes for new administrative staff members.
Administrative Secretary
Henry Ford Health System
Sterling Heights
10.2024 - 09.2025
- Supported 3 primary care sites with their medication prior authorizations and high-tech radiology prior authorizations.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
Medical Assistant Coordinator
Henry Ford Hospital
Sterling Heights
05.2017 - 10.2024
- Coordinated patient appointments and managed scheduling for primary care.
- Facilitated communication between patients, physicians, and other healthcare providers.
- Supported medical staff with administrative tasks and patient inquiries daily.
- Assisted in maintaining patient records and ensuring accuracy of information.
- Trained new staff on office procedures and electronic health record systems.
- Trained new staff members on proper use of medical equipment or software applications used in the office setting.
- Answered phones in a timely manner and addressed patient inquiries or directed them to the appropriate personnel.
- Facilitated referrals to specialists.
Education
Certified Medical Assistant - Medical Assistant
Carnegie Insituite
Troy, MI09-1992
Associate of Arts - Liberal Arts
Oakland Community College
Bloomfield Hills, MI09-1988
Skills
- Healthcare compliance
- Patient record management
- EHR software utilization
- Record management
- Scheduling coordination
- Relationship management
- Document management
- Office supply coordination
- Effective problem solving
- Highly detail-oriented
- Adaptability in tasks
- Team collaboration
Timeline
Senior Administrative Secretary
Henry Ford Health System
03.2025 - 06.2026
Administrative Secretary
Henry Ford Health System
10.2024 - 09.2025
Medical Assistant Coordinator
Henry Ford Hospital
05.2017 - 10.2024
Certified Medical Assistant - Medical Assistant
Carnegie Insituite
Associate of Arts - Liberal Arts
Oakland Community College