Marsha Howe-James

• Managed incoming communications and prioritized urgent requests effectively.
• Processed medication prior authorizations for five primary care locations.
• Processed medication prior authorizations for 5 Primary Care locations, facilitating timely patient care.
• Streamlined onboarding processes for new administrative staff, enhancing integration and support for new hires.

• Coordinated medication and high-tech radiology prior authorizations for 3 primary care sites, ensuring timely approvals.
• Managed phone inquiries and directed calls to appropriate personnel, enhancing communication flow.
• Delivered comprehensive administrative support to executive team, handling filing, faxing, photocopying, and scanning documents efficiently.
• Assisted three primary care sites in processing medication and high-tech radiology prior authorizations efficiently.

• Coordinated patient appointments and optimized scheduling for primary care to enhance patient access.
• Facilitated effective communication between patients, physicians, and healthcare providers to ensure seamless care.
• Supported medical staff with administrative tasks and addressed patient inquiries to improve service delivery.
• Assisted in maintaining patient records and ensuring accuracy of information.
• Facilitated referrals to specialists.
• Trained new staff on office procedures and electronic health record systems.
• Trained new staff members on proper use of medical equipment or software applications used in the office setting.
• Coordinated referrals to medical specialists to streamline patient care.

• Administered patient care, including vital signs monitoring and medication administration.
• Assisted healthcare providers with examinations and procedures to enhance patient outcomes.
• Coordinated patient appointments, ensuring efficient scheduling and follow-up processes.
• Maintained accurate electronic health records, improving data retrieval for clinical staff.

All 4 semesters, 1992] - Dean's List

• All 4 semesters, 1992 - Honor Roll