MARSHA HUMMELGAARD
Overland Park
Summary
Dynamic, detail-oriented professional with a proven track record of exceeding expectations through strategic development and innovative problem-solving. Expertise in delivering effective solutions to complex challenges, fostering collaboration, and driving organizational success. Committed to enhancing team performance and contributing to overarching business goals. Ready to leverage skills in a challenging environment that values initiative and results-driven approaches.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Coordinator
Government Employees Health Association
Lees Summit, Missouri
01.2024 - Current
- Conducted assessments of inventory availability and usage trends to compile findings and propose actionable recommendations for future requirements.
- Executed comprehensive research and analysis, delivering findings to management.
- Directed the management and maintenance of detailed files and documentation to facilitate effective budget tracking on a weekly, monthly, and annual basis.
- Audited and corrected member data in Excel files, ensuring accurate and prompt letter distributions for annual initiatives.
- Managed SharePoint policy communications to facilitate bi-monthly notifications and guide policy owners through process improvements.
- Structured and maintained annual folders on H:\ drive to facilitate streamlined data retrieval processes.
- Collaborated on developing and revising policies and workflows to meet changing operational requirements.
Clinical Operations Lead
Government Employees Health Association
Lees Summit, Missouri
08.2022 - 01.2024
- Provided expert guidance on administrative workflows to support and improve clinical quality operations.
- Organized and directed personalized meetings with 11 healthcare navigators, focusing on improving their performance and engagement.
- Managed communication channels for clinical quality operations department to enhance collaboration and operational efficiency.
- Developed and implemented training programs for 11–16 team members, ensuring mastery of new and existing processes to support operational excellence.
- Applied analytical thinking and autonomous problem-solving abilities to address and resolve intricate challenges.
Epic Application Analyst - Corporate
Prime Healthcare
Ontario, California
10.2021 - 07.2022
- Coordinated EHR go-live initiatives across various healthcare facilities to enhance system readiness and optimize user experience.
- Facilitated appointment conversion initiatives to enhance patient access and streamline operations.
- Facilitated resolution of system and user issues as go-live point analyst for Kansas hospitals to ensure smooth operational transitions.
- Facilitated resolution of cadence ticketing issues to enhance operational efficiency and participated in integration testing sessions to ensure system functionality.
EHR Analyst Administrator / IT Project Management
Providence Medical Center – Prime Healthcare
Kansas City, Kansas
06.2012 - 10.2021
- Oversaw training and analytical support for physicians and clinical staff, delivering essential EHR system updates and fostering improved user proficiency.
- Conducted comprehensive Epic Ambulatory and Cadence training sessions, focusing on improving user proficiency and operational efficiency.
- Managed EHR system operations across 11 clinics to support seamless functionality and enhance user experience for 600+ employees.
- Developed detailed reports to identify opportunities for continuous improvement in revenue cycle management.
- Coordinated and tracked IT project initiatives across Kansas and Missouri, maintaining focus on achieving defined objectives and deadlines.
- Conducted comprehensive system security audits and implemented optimization initiatives to ensure operational efficiency and regulatory compliance.
- Ensured accuracy and accessibility of project documentation through meticulous organization and maintenance of status reports, meeting minutes, and change requests.
- Formulated and disseminated detailed performance reports while executing strategic communication initiatives for project stakeholders.
- Managed simultaneous projects to fulfill organizational objectives while consistently meeting stringent deadlines.
Education
High School Diploma -
McLouth High School
McLouth, Kansas01.1990
Skills
- Employee Engagement
- Team Leadership & Professional Relationships
- Training & Presentation Development
- Process Improvement
- Complex Problem-Solving & Risk Analysis
- Analytical Thinking & Data Integrity Assurance
- IT Project Management & System Optimization
- Microsoft PowerPoint & Template Creation
- Deadline Adherence & Content Workflow Management
Certification
Lean Six Sigma Green Belt - 2024
Timeline
Business Coordinator
Government Employees Health Association
01.2024 - Current
Clinical Operations Lead
Government Employees Health Association
08.2022 - 01.2024
Epic Application Analyst - Corporate
Prime Healthcare
10.2021 - 07.2022
EHR Analyst Administrator / IT Project Management
Providence Medical Center – Prime Healthcare
06.2012 - 10.2021
High School Diploma -
McLouth High School