Marsha Jackson
Portland
Summary
Resident Services Coordinator at Catholic Charities Oregon specializing in crisis intervention and resource coordination. Demonstrated success in increasing resident engagement through effective event planning and community outreach initiatives. Skilled in maintaining accurate records and building strong relationships to provide comprehensive support for diverse client needs.
Overview
12
12
years of professional experience
Work History
Resident Services Coordinator
Catholic Charities Oregon
Portland
05.2014 - 06.2025
- Coordinated recreational activities including sports tournaments, movie nights, and holiday parties for residents at facility.
- Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
- Educated residents on rights and responsibilities within the facility as well as landlord and tenant laws governing rental agreements.
- Provided direct support to residents with medical, housing, and social services needs.
- Provided crisis intervention services as needed to address immediate concerns or issues related to mental health or substance abuse problems.
- Coordinated referrals to appropriate community-based organizations and agencies.
- Established relationships with various community partners and vendors who can provide services or goods beneficial to our clients.
- Maintained detailed records of all contacts with clients including progress notes, assessments reports, treatment plans and discharge summaries.
- Attended trainings and workshops related to Resident Services Coordinator duties and best practices.
- Created a welcoming environment by greeting visitors warmly and providing prompt service.
- Developed and deepened relationships with residents and fellow staff.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Receptionist
Easter Seals Employment Program
Portland
02.2013 - 05.2014
- Assisted with special projects assigned by management when required.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Some College (No Degree) - General
Mt. Hood Community College
Gresham, ORSkills
- Crisis intervention
- Community outreach
- Resource coordination
- Client support
- Record keeping
- Event planning
Timeline
Resident Services Coordinator
Catholic Charities Oregon
05.2014 - 06.2025
Receptionist
Easter Seals Employment Program
02.2013 - 05.2014
Some College (No Degree) - General
Mt. Hood Community College
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