Sheila Lott
Arlington
Summary
Dynamic Resident Services Coordinator at Atria Senior Living with expertise in case management and crisis intervention. Proven ability to enhance resident satisfaction through effective communication and safety protocols. Committed to fostering a welcoming environment while ensuring regulatory compliance and medication management, leading to improved quality of care and resident well-being.
Overview
31
31
years of professional experience
Work History
Resident Services Coordinator
Atria Senior Living
Grapevine
02.2016 - 03.2025
- Conducted regular rounds to keep residents and areas safe and secure.
- Facilitated case management meetings with residents and other stakeholders involved in their care.
- Educated residents on rights and responsibilities within the facility as well as landlord and tenant laws governing rental agreements. Communicated with doctors Nurse practitioners Home Health providers Daily. Make sure medication list are up to date per 90 days make sure residents stay hydrated and eat properly daily
- Created a welcoming environment by greeting visitors warmly and providing prompt service.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Actively participated in monthly team meetings with supervisors to review performance metrics and discuss new initiatives for improving services delivery.
Direct Care Staff Member
Calab
Arlington
03.1994 - 03.2020
- Used approved crisis intervention techniques in emergency situations.
- Contributed to case reviews of client status and progress.
- Collaborated with interdisciplinary team members in providing quality patient care services.
- Maintained clean and well-organized environment for client happiness and safety.
Education
High School Diploma -
Kilbourne High
Kilbourne, LA05-1983
Some College (No Degree) -
Jackson State University
Jackson, MSSkills
- Case management
- Regulatory compliance
- Medication management
- Crisis intervention
- Documentation accuracy
- Customer service
- Communication skills
- Safety protocols
- Documentation
- Disability services
- Mental health support
- Resident satisfaction
- Team supervision
- Resident supervision
- Teamwork and collaboration
- Daily living skills instruction
- Self motivation
- Reporting and documentation
- Team building
Accomplishments
Exceeing Expectations Award
Associate Award
Timeline
Resident Services Coordinator
Atria Senior Living
02.2016 - 03.2025
Direct Care Staff Member
Calab
03.1994 - 03.2020
High School Diploma -
Kilbourne High
Some College (No Degree) -
Jackson State University