Briana Ramos
San Antonio,Texas
Summary
Dynamic Resident Services Coordinator with the Housing Authority of Bexar County, skilled in case management and problem-solving. Successfully enhanced community resources and engagement through innovative program development and strong vendor relations. Proven ability to manage documentation and prioritize tasks effectively, fostering a supportive environment for residents and promoting community growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Resident Services Coordinator
The Housing Authority of Bexar County
12.2023 - Current
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Organized volunteer opportunities for both staff members and residents alike so that they could give back while also fostering camaraderie amongst their peers.
- Implemented innovative strategies to increase resident engagement in community activities and initiatives.
- Helped develop and implement programs to foster community growth and development.
Education
Bachelor of Applied Arts And Science - Business Administration And Management
Texas A&M University - San Antonio
San Antonio, TX 12-2021
Associate of Arts And Sciences - Administrative Assistant
Palo Alto College
San Antonio, TX 05-2020
Skills
- Documentation
- Case file management
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Task prioritization
- Case management
Certification
- Certified Administrative Assistant
- Certified Bill and Account Collector
- Certified Data Entry Technician
- Certified Secretarial Assistant
- General Office Certificate
Timeline
Resident Services Coordinator
The Housing Authority of Bexar County
12.2023 - Current
Bachelor of Applied Arts And Science - Business Administration And Management
Texas A&M University - San Antonio
Associate of Arts And Sciences - Administrative Assistant
Palo Alto College