Kristie Holmes
Cloquet,MN
Summary
Resourceful Resident Services Coordinator known for high productivity and efficient task completion. Specializes in community engagement, conflict resolution, and program development to enhance resident satisfaction and well-being. Excels in communication, empathy, and problem-solving to effectively manage resident needs and foster positive community relationships.
Overview
1
1
Language
4
4
years of professional experience
Work History
Resident Services Coordinator
Fond Du Lac Reservation
Cloquet, MN
09.2022 - 08.2026
- Coordinated resident services to sustain safe, affordable housing.
- Guided residents in accessing supportive services to enhance housing stability.
- Ensured that all necessary paperwork is completed accurately and timely prior to move-in day.
- Calculated and communicated monthly rent/mortgage amounts, ensuring clarity for residents.
- Coordinated recovery efforts for overdue payments, improving overall revenue flow.
- Responded promptly and professionally to any complaints from tenants regarding maintenance issues or other concerns.
- Advised tenants on tenant rights and regulations regarding leases and rental agreements.
- Educated residents on rights and responsibilities within the facility as well as landlord and tenant laws governing rental agreements.
- Conducted home visits to assess resident's living conditions and identify potential service opportunities.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Interfaced with residents to address and resolve complaints or grievances.
Skills
- Housing coordination
- Lease administration
- Resident advocacy
- Compliance enforcement
- Financial management
- Property management
- Tenant relations
- Service coordination
- Documentation
- Compliance monitoring
- Preventative maintenance
- Incident reporting
- Case management
- Resident supervision
- Resident retention
- Status assessments
- Security management
- Landscaping supervision
- Staff meeting coordination
- Time management
- Multitasking
- Task prioritization
- Resourcefulness
- Collaboration
- Problem resolution
- Conflict resolution
- Conflict de-escalation
- Communication effectiveness
- Communication clarity
- Excellent communication
- Interpersonal communication
- Adaptability and flexibility
- Reliability
- Counseling techniques
- HIPAA compliance
- Problem-solving abilities
- Administrative duties
- Goal development
- Community meetings
- Problem-solving
- Communication effectiveness
- Community meetings
- Adaptability and flexibility
- Preventive maintenance
Languages
English
Professional
Affiliations
- Enjoy the challenges of learning a new skill.
- Find pleasure in making someone smile.
- Out of every situation there is always something to learn, good or bad.
- Strive to find the "best" in everyday.
References
References available upon request.
Timeline
Resident Services Coordinator
Fond Du Lac Reservation
09.2022 - 08.2026