Marsha Johnson
Newark
Summary
Dynamic Parts Manager with a proven track record at Collision Right LLC, excelling in inventory management and vendor relations. Enhanced operational efficiency through innovative solutions, achieving significant cost savings. Renowned for exceptional customer service and problem-solving skills, ensuring timely parts availability and improved service turnaround times.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Parts Manager
Collision RIght LLC- Rifes Autobody
Columbus, OH
02.2022 - 02.2025
- Managed inventory levels to ensure availability of parts and reduce delays.
- Oversaw procurement processes, establishing relationships with suppliers for timely deliveries.
- Implemented inventory management software to streamline order processing and tracking.
- Trained and mentored team members on best practices in parts management and customer service.
- Developed efficient storage solutions to optimize space utilization in parts warehouse.
- Collaborated with service teams to forecast parts demand based on repair schedules.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Parts Manager
Crash Champions
Lewis Center, OH
08.2021 - 02.2022
- Conducted regular audits to maintain accurate stock records and identify discrepancies.
- Analyzed sales trends to inform purchasing decisions and minimize excess inventory costs.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Parts Manager
Byers Autobody
Columbus, OH
06.2018 - 08.2021
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
Parts Manager
Columbus Mitsubishi North
Columbus, OH
05.2010 - 05.2018
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Managed inventory levels to ensure availability of parts and reduce delays.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
Education
Bachelor of Science - Applied Psychology
The Ohio State University
Columbus, Ohio, OH03-2009
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Vendor relations
- Inventory auditing
- Returns processing
- Coordinating paperwork
- Parts documentation
- Problem-solving
- Reviewing deliveries
- Hardworking and reliable
- Decision-making
- Vendor relationship management
Timeline
Parts Manager
Collision RIght LLC- Rifes Autobody
02.2022 - 02.2025
Parts Manager
Crash Champions
08.2021 - 02.2022
Parts Manager
Byers Autobody
06.2018 - 08.2021
Parts Manager
Columbus Mitsubishi North
05.2010 - 05.2018
Bachelor of Science - Applied Psychology
The Ohio State University