Marsha L. Durbin
Honolulu,HI
Summary
Experienced healthcare professional seeking a Vice President of Hospital Operations role to contribute over 30 years of clinical and leadership experience. Proven success in leading multidisciplinary teams, enhancing care delivery, and implementing strategic initiatives that improve quality, regulatory compliance, and patient experience. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Ambulatory Quality
Hawai'i Pacific Health
01.2021 - Current
- Lead regulatory compliance, data management, workflow optimization, population health, and payment transformation with positive strategic and financial outcomes.
- Experience in combining regulatory requirements with hospital and ambulatory patient reported outcomes.
- Obtained regulatory certification for Plastic Surgery with ongoing recertification past 3 years.
- Lead Continuous Joint Commission readiness with Centers for Medicare conditions for participation across the Hawaii Pacific Health system.
- Lead multiple system level projects to optimize healthcare in Hawaii.
- Teach and mentor process improvement strategies for healthcare providers and staff.
Director of Patient Experience
Hawai'i Pacific Health
01.2015 - 01.2021
- Mentored staff and physicians to improve patient experience.
- Managed contracts, data analysis, and perception-based improvement strategies.
- Executed initiatives to engage patients and providers to improve care for Hawaii Pacific Health patients.
Director of Patient Safety and Quality
Hawai'i Pacific Health, Kapiolani Medical Center for Women and Children
01.2009 - 01.2015
- Directed patient safety and quality improvement programs with multi-disciplinary teams and vendors.
- Membership at the national level to improve care for mothers and children.
- Ensured Joint Commission readiness and Centers for Medicare regulatory compliance.
- Mentored staff and providers to obtain positive outcomes for quality reporting.
Director of Emergency and Trauma Services
The Queen's Medical Center
01.2006 - 01.2009
- Lead the Emergency Department, Trauma Program, Trauma ICU's and stepdown units.
- Developed and Implemented the Clinical Decision Unit to increase efficiency for the Emergency Department workflow.
- Executed new patient-based improvement strategies.
- Managed budgets, grants, quality initiatives and reconstruction of physical space.
Manager, Labor and Delivery
The Queen's Medical Center
01.2004 - 01.2006
- Directed patient care, staffing, budgeting, and unit performance.
- Deployed process improvement initiatives to optimize operating room efficiencies.
- Developed staff to support patient care needs.
Operations Manager, Emergency Department
The Queen's Medical Center
01.2002 - 01.2004
- Supported effective change management to improve staff and provider working environments.
- Managed extreme situations, daily operations, staffing assignments.
- Mentored all staff to improve efficiency and patient-based outcomes.
Education
Master of Science -
University of Hawai'i–Manoa
08-2006
Bachelor of Science in Nursing -
University of South Alabama
05-1995
Associate of Science in Nursing -
University of Hawai'i–Manoa
05-1989
Skills
- Decision-making
- Project management
- Strategies and goals
- Team collaboration
- Legal and regulatory compliance
- Problem-solving
Foundational Nursing roles obtained at these locations and Dates
- The Queen's Medical Center (HI) — RN Staff Nurse, Emergency Department 1998–2002 High-acuity, emergency and trauma care.
- Sacred Heart Hospital (FL) — RN Staff Nurse, Emergency Department 1996–1998 & 1992–1995 Emergency and Trauma care for pediatric and adult patients
- Memorial Medical Center (LA) — RN Staff Nurse, Emergency Department 1995–1997 Emergency and Trauma care.
- INOVA Health Systems (VA) — RN Staff Nurse, Labor and Delivery 1990–1992 Provided care for high-risk mothers and neonates; scrub/circulate in the OR and delivery rooms.
- George Washington University Medical Center (DC) — RN Staff Nurse Medical Wards 1989–1990 Coordinated care for long-term, SNF, and medical patients.
Certification
- RN License – State of Hawai'i #34900
- Institute for Healthcare Improvement Executive Leadership Program
- Six Sigma Green Belt
- HEICS Emergency Management
Timeline
Director of Ambulatory Quality
Hawai'i Pacific Health
01.2021 - Current
Director of Patient Experience
Hawai'i Pacific Health
01.2015 - 01.2021
Director of Patient Safety and Quality
Hawai'i Pacific Health, Kapiolani Medical Center for Women and Children
01.2009 - 01.2015
Director of Emergency and Trauma Services
The Queen's Medical Center
01.2006 - 01.2009
Manager, Labor and Delivery
The Queen's Medical Center
01.2004 - 01.2006
Operations Manager, Emergency Department
The Queen's Medical Center
01.2002 - 01.2004
Master of Science -
University of Hawai'i–Manoa
Bachelor of Science in Nursing -
University of South Alabama
Associate of Science in Nursing -
University of Hawai'i–Manoa