Marsha Murphy
Elmont,United States
Summary
Team leader and well motivated who takes on routine and complex job functions to help business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Very down-to-earth effective professional by for customer service related activities. Detail-oriented individual consistently delivers on the highest regard of customer service. Professional with many years of experience. Very efficient and punctual. Highly-motivated, committed, hardworking employee with strong work ethics. Very customer-focused to deliver exceptional service
Overview
6
6
years of professional experience
Work History
Floor Manager/Supervisor
Genovese Drug Store/Great American Drugs
Elmont, NY
06.1985 - 09.1991
- Maintained a safe, clean environment.
- Assigned tasks to team members.
- Restocked shelves.
- Resolved customer complaints or escalated them
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face.
- Managed store opening and closings
- Provide assistance to customers
- Greeted customers and answered ddquestions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves when needed.
- Answered customer inquiries.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks.
- Assisted customers over the phone regarding product information and order placement.
- Maintained cleanliness of checkout area, registers, and floors.
- Performed other duties as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card, issued receipts. Collected payments and provided accurate change.
Education
Associate of Arts - General Education
Nassau Community College
Garden City, NY12-1990
Skills
- Point of sale systems
- Conflict Resolution
- Product Promotion
- Customer Relations
References
References available upon request.
Timeline
Floor Manager/Supervisor
Genovese Drug Store/Great American Drugs
06.1985 - 09.1991
Associate of Arts - General Education
Nassau Community College
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