Marsha Russell

• Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
• Led team training initiatives to improve customer service standards and operational efficiency.
• Implemented cost-saving strategies, optimizing product sourcing and vendor relationships.
• Oversaw daily operations, ensuring compliance with health regulations and safety protocols.
• Developed marketing campaigns that increased store foot traffic and boosted sales performance.
• Analyzed sales data to identify trends, informing decisions on product assortment and pricing strategies.
• Fostered a collaborative team environment, mentoring staff to enhance professional development and retention rates.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• My duties have a wide range. I may run a register for a full 8 hour shift. This prioritizes customer service and money management. I also may work in the kitchen preparing food. I also work as manager in duty which involves the above as well as completing daily paperwork. Preparing deposit for the bank and taking it to bank. I stock cooler and shelves. Clean store and parking lot. Each shift has new challenges and new duties can develop as needed.
• Skills: Customer service, Money and inventory management, Leadership, Food preparation
• Led daily operations to enhance customer satisfaction and store efficiency.
• Supervised staff performance, providing feedback and support for continuous improvement in service delivery.
• Managed vendor relationships, ensuring timely deliveries and favorable terms for inventory procurement.
• Streamlined operational workflows, enhancing productivity while maintaining high standards of service excellence.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Generated repeat business through exceptional customer service.

• My duties include assisting the Inmates with discharging by providing resources for their reentry into society. I also maintain their paperwork with periodic reviews and assessments to determine their status and needs. When Inmates received misconducts for behaviors, I would do level demotions. Then when behavior was improved, I would promote. I communicate daily with Inmates and often with their families.

Skills

• Case management, Observation and needs assessment, Use of Excel and Microsoft Office
• Conducted regular assessments to evaluate client progress and compliance.
• Coordinated with multidisciplinary teams to ensure comprehensive service delivery.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

• I worked with nursing home residents and their families. I meet them in painful and emotional time and supplying resources within their community that could assist them to return to their home. I was required to visit my assigned county frequently to see residents and to touch base with the staff.
• Community Resource Specialist
• Skills: Working independently and in a remote setting, Working with families as well as client with debilitating illness, Microsoft office and Teams, Skype
• Coordinated outreach programs to connect residents with available social support resources.
• Collaborated with local organizations to streamline referral processes for clients in need.
• Conducted thorough assessments of client needs to determine appropriate resources and services for individual situations.
• Created a comprehensive database of local resources, allowing for quick and accurate referrals for clients in need of assistance.
• Established strong rapport with clients through empathetic listening skills, creating an atmosphere of trust and support during difficult times in their lives.
• Managed caseloads efficiently by prioritizing needs, maintaining organized records, and adhering to deadlines for reporting or case closure requirements.

• I worked for the State of Texas doing medical decisions on Social Security claim applications. I reviewed all medical information, collateral statements and set up appointment for additional medical testing. I obtained medical and supporting documents, I evaluated their physical and mental function per social security policy and made appropriate recommendations to staff physicians.

Skills:

• Evaluated disability claims to determine eligibility based on established guidelines.
• Reviewed medical documentation for accuracy and completeness to support claims processing.
• Reduced claim processing time with thorough review of medical records, interviews, and documentation.
• Evaluated and interpreted state and federal regulations to ensure compliance in the handling of all disability claims.
• Maintained detailed records for each claimant using advanced database software for efficient information retrieval when needed.
• Managed a high volume of cases while maintaining a strong attention to detail, resulting in timely and accurate decisions.
• Delivered unbiased decisions that adhered strictly to established policies while taking into consideration individual circumstances surrounding each case.
• Contributed to team success by sharing knowledge, providing support, and assisting colleagues when needed.
• Conducted comprehensive investigations into each case to determine eligibility for benefits based on objective evidence and established criteria.

• I have worked in several different areas during my time with the Department of Human Services. I began as a comprehensive case worker with a case load comprising of medical, snap and child care cases. When the office was switched to a task-based system; I was assigned to the change unit which was responsible for all incoming client calls and processing mail. We updated reported changes into the system. I was with the change unit for approximately one year at which time I was moved to the Snap Review Unit. This involved completing semi- annual reviews of approximately 100-110 cases per month. I also routinely back up my coworkers in other areas and doing emergency snap certifications for our walk- in clients. I have dealt with both state and federal policies, laws and regulations. I am good at interviewing with the goal of obtaining information that the clients need but may not know how to ask.
• Skills: Microsoft office, Oklahoma Medicaid and sooner care policy, Oklahoma State Resources, Customer Service, Observation and needs assessment, Use of dual monitor, Observing set deadlines, Working as a team
• Coordinated case management activities to enhance service delivery and client engagement.
• Conducted thorough assessments to determine eligibility for social services programs and benefits.
• Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
• Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
• Managed a diverse caseload of clients, prioritizing needs based on urgency and complexity of each situation.
• Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
• Identified community resources to support clients.
• Educated clients on available resources, empowering them to make informed decisions about their care plans.
• Coordinated with social, public, and welfare agencies to obtain and provide client information.

• I was assigned with an experienced Locate work in order to learn programs that are utilized daily. I was assigned my first caseload that consisted of paternity and Notice of Support Debt cases. I prepared necessary pleadings. During weekly hearings I would meet with parties that where present. Negotiated agreements, prepared Genetic orders and continuances as needed. I did this for approximately 1 year. Caseloads and duties where adjusted and I was assigned to the court team with my primary duties was managing the Genetic Testing schedule. I prepared all genetic testing orders and scheduled appointment for testing. When results where received I prepared pretrial hearings, motions to dismiss and notification to all parties. I was assigned to the court team as a full team member. This position required doing more direct work for the office attorneys. I prepared files and documents for both Administrative and District Court. I worked closely with the office attorneys in preparing their district court cases and did any assigned work that they needed done. I coordinated all case files on Administrative Court days. I was responsible for distributing cases to caseworkers, so that all parties were seen. It was also my responsibility to make sure all orders were correctly completed by the assigned caseworker and then sent to an attorney for signature. I took the completed orders to the administrative law judge to be signed and entered.
• Skills: Oklahoma Court Systems, Viewing and understanding legal forms, Microsoft office
• Coordinated child support cases, ensuring compliance with legal requirements and agency policies.
• Conducted thorough investigations to gather and verify information for case assessments.
• Enhanced child support enforcement by conducting thorough case investigations and analysis.
• Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
• Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
• Negotiated fair settlements between disputing parties, resulting in amicable agreements beneficial to all parties involved, especially the children.
• Maintained detailed case histories, metrics and reports to meet strict standards.