Marsha Swaby-Williams
Panama City Beach
Summary
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Residence Inn By Marriot
11.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Retail Sales Associate
Ross Dress for Less
11.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Shift Supervisor
Westchester Center For Independent Living
03.2024 - 09.2024
- Monitored and reported changes in patients' health conditions, collaborating with healthcare teams to adjust care plans.
- Performed wound care and dressing changes, following strict infection control protocols to promote healing.
- Provided companionship and emotional support, engaging in meaningful conversations and activities to improve mental well-being.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Warehouse Clerk
Bloomingdale's
11.2023 - 01.2024
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
Retail Sales Associate
Christmas in America
11.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
Kingston JA05-2017
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest relations
Certification
- Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
- Automated External Defibrillator (AED) Use Certification - American Heart Association or Red Cross.
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Residence Inn By Marriot
11.2024 - Current
Retail Sales Associate
Ross Dress for Less
11.2024 - Current
Shift Supervisor
Westchester Center For Independent Living
03.2024 - 09.2024
Warehouse Clerk
Bloomingdale's
11.2023 - 01.2024
Retail Sales Associate
Christmas in America
11.2023 - 01.2024
- Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
- Automated External Defibrillator (AED) Use Certification - American Heart Association or Red Cross.
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
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