Marshae Brice
Chesterfield,Va
Summary
Highly experienced Accounts Receivables Specialist with a proven track record of success in the Accounting and Auditing field. Skilled in streamlining, processes, improving accuracy, and delivering timely results.
Overview
31
31
years of professional experience
Work History
Accounts Receivables Specialist
Hobby Home Care
Richmond, VA
12.2023 - Current
- Managed invoicing processes, ensuring timely billing and collections for services provided.
- Reconciled accounts receivable reports, identifying discrepancies and resolving issues promptly.
- Collaborated with cross-functional teams to streamline payment processing workflows.
- Developed and implemented strategies to improve cash flow through effective collection practices.
- Reviewed aging reports regularly, prioritizing follow-ups on overdue accounts for improved recovery rates.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
Account Manager
Managed Healthcare Associates (MHA)
10.2018 - 10.2023
- Managed annual $30 million territory with 4,000 accounts across multiple classes of trades including Clinics, Hospitals, Doctors, Surgery Centers, Non-Healthcare, and Home Medical Equipment.
- Supported 7,392 Integrated Nephrology Network (INN) affiliated customers consisting of dialysis centers by on-boarding new locations, resolving pricing issues, and composing monthly review reports.
- Collaborate with business partners, wholesaler representatives and interdepartmental personnel to resolve contract loading, pricing, and linkage issues as well as strategize ways to grow or develop business opportunities.
- Continually learn Group Purchasing Organization’s (GPO) services, offerings, programs and contract portfolios.
Account Manager
IQOR/RMS
03.2006 - 06.2018
- Collect on all types of commercial policies including but not limited to bonds, deductibles, audits, workers comp, and earned premium.
- Managed a portfolio of $900,000 in delinquent commercial insurance policies for Travelers Insurance Company.
- Implemented training course for new recruits- speeding profitability. Assisted in training new employees and
Accounts Receivable Specialist
OSI
02.2002 - 01.2006
- Responsible for navigating the automated dialer system by way of inbound/outbound customer contact.
- Collection on delinquent automobile loans (1-120 days).
- Worked effectively towards maximizing account receivables by determining payment solutions.
- Utilized available computer accessed skip-tracing resources to locate customers.
- Provided exceptional customer service by educating consumers on loan execution, credit integrity, payment options and solutions.
Collections/ Customer Service Representative
FBANB
01.1995 - 08.2001
- Responsible for customer interaction, collections on delinquent bankcard accounts (30-179 days), payment negotiations, skip tracing, and assisted customers with account concerns.
- Strong knowledge of FDCPA Laws
- Receive payments and post amounts paid to customer accounts.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging records.
- The records of deceased customers.
- Trace delinquent questions regarding problems with their accounts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Advise customers of necessary actions and strategies for debt repayment.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Education
High School Diploma - Business Management
Lloyd C. Bird High School
Chesterfield, Virginia06.1996
Cosmetologist License - Cosmetology
Chesterfield Technical Center
Chesterfield, Va06.1996
Skills
- Sage 50 cloud
- Microsoft Excel
- Aging reports analysis
- Accurate payment posting
- Account reconciliation
- Credit and collections
- Investigative research
- Strong client relations skills
- Payment negotiations
- Customer service support
- Invoicing proficiency
- Invoice processing
- Cash application
- Invoice preparation
- Accounts receivable software
- Information gathering and analysis
Sage 50
Sage 50 Cloud
Accounts receivable
Accurate payment posting
Aging reports analysis
Credit and collections
Investigative research
Payment negotiations
Strong client relations skills
Invoice preparation
Credit management
Collections
Accounts receivable software
General ledger
Information gathering and analysis
Statement preparation
Critical thinking
Attention to detail
Time management
Bill payment and recordkeeping
Proactive and Self-motivated
Timeline
Accounts Receivables Specialist
Hobby Home Care
12.2023 - Current
Account Manager
Managed Healthcare Associates (MHA)
10.2018 - 10.2023
Account Manager
IQOR/RMS
03.2006 - 06.2018
Accounts Receivable Specialist
OSI
02.2002 - 01.2006
Collections/ Customer Service Representative
FBANB
01.1995 - 08.2001
High School Diploma - Business Management
Lloyd C. Bird High School
Cosmetologist License - Cosmetology
Chesterfield Technical Center