Marshall Adams
Greenville,TX
Summary
My name is Marshall Adams II and I'm always looking for something challenging to keep me going. I like to apply myself to situations where I can make use of my skills and turn things around like only I can. Authorized to work in the US for any employer
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fond Memories Pet Care
07.2025 - Current
- Resolved customer inquiries and complaints effectively via phone, email, and chat.
- Collaborated with team members to streamline customer service processes and enhance satisfaction.
- Maintained comprehensive knowledge of products to provide accurate information and support.
- Implemented feedback mechanisms to identify areas for service improvement and responsiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
General Manager
Paw-fection Pet Grooming
01.2025 - Current
- Developed and implemented operational strategies to enhance overall business performance.
- Oversaw daily operations, ensuring alignment with corporate goals and objectives.
- Directed cross-functional teams to optimize workflow efficiency and reduce costs.
- Established key performance indicators to measure team productivity and service quality.
- Cultivated a culture of continuous improvement through staff training and development programs.
- Analyzed market trends to inform strategic planning and resource allocation decisions.
- Fostered strong partnerships with vendors to negotiate favorable terms and pricing structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Sales Representative
Ferrero
02.2024 - 09.2024
- Drive to and from assigned stores
- Build relationships with business owners and associates, sometimes with product and sometimes with information from the company.
- Executed strategic sales initiatives to enhance product visibility and market penetration.
- Led negotiations with key accounts, resulting in favorable contract terms and increased revenue streams.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Funeral Assistant
Peters Funeral Home
01.2023 - 09.2023
- Job Duties:
- Taking phone calls.
- Oncall service (both day and night).
- Setting up and assisting with funeral services, both indoors and outdoors.
- Taking and delivering deposits to the bank.
- Transport of human remains to and from other funeral homes and hospitals.
- Cleaning and preparation of facilities for services.
- Left due to father's medical wellbeing and later, hospice care.
Stock Associate
Hobby Lobby
03.2021 - 09.2022
- Job duties:
- Moving seasonal inventory to more desirable locations and setting it for purchase.
- Unloading the truck and sorting out the merchandise by department
- Assembling furniture with tools and putting it out to the floor for purchase
- Customer service with any customer that is within reach for any questions or concerns
- Mopping, sweeping, and basic cleaning duties.
Delivery Technician
Apria Healthcare
02.2019 - 01.2021
- Job Duties:
- Delivery of medical equipment to hospitals and to patients houses in a timely manner.
- Loading and unloading equipment from the warehouse.
- Cleaning and testing of the equipment at the warehouse on a daily basis.
- Providing assistance for the patients when delivering the equipment by relaying usage and maintenance information.
- Keeping detailed information of each stop on the route.
- Staying on time with each stop by being cautious with time and efficiency when performing said duties.
Shift Supervisor
CVS
01.2018 - 01.2019
- Job Duties:
- Register duties such as price checking, checking customers out while mentioning deals that are being offered and also counting the registers down at night.
- Truck duties including checking the truck in, separating it out and then working the products to the floor.
- Inventory maintenance with change reports along with writing product in and out by department each week to keep inventory accurate and in selling condition.
- Keeping the store faced and clean with regular facing and moving product to endcaps for further sales opportunities.
- Customer service along the lines of answering any questions asked with fairness and kindness towards the customer's requests.
- Assisting in the pharmacy with customer service, finding prescriptions and cashier duties.
Customer Engagement Leader
PetSmart
02.2017 - 12.2017
- Job Duties:
- Making sure customer services are moving smoothly along with keeping pet care department safe and stocked.
- Keeping track of pet sales while maintaining their habitats for their safety.
- Making sure pet care paperwork is kept in order and animal orders are received.
- Maintaining sales conversion numbers and making sure every customer is getting helped with their needs.
- Register duties along with counting down registers at close.
- Responsible for employee duties and their ability to get minor activities down on time with minimal effort.
Merchandising and Inventory Leader
PetSmart
09.2015 - 02.2017
- Job Duties:
- Driving the forklift to get pallets off the trucks and into the racks along with making sure the product is wrapped and ready to be stored as well.
- Working trucks pallet by pallet along with maintaining prices throughout the store.
- Store resets aisle by aisle and making sure endcaps stayed full and changed out when necessary.
- Register duties along with customer service and also counting down registers at the end of the night.
- Accepting trucks and keeping records of them in the computer along with writing off any product not found.
- Keeping the inventory up to date and writing off and filling any product needed at the time or in the future.
Sales Associate / Cashier
PetSmart
09.2011 - 09.2015
- Job Duties:
- Work trucks pallet by pallet until the truck was done and then to make sure the floor was clear.
- Register duties such as changing prices and making sure customer needs are met.
- Facing the store facilities to give a presentable appearance for the customers
- Putting up new prices and making sure prices are update throughout the store.
Sales Associate/Cashier
GameStop
04.2011 - 12.2011
- Job Duties:
- Register duties as well as minor computer skills associated with running the systems.
- Giving expert advice and recommendations suited to the customers needs.
- Facing the store and maintaining store appearances.
- Stocking on small delivery days along with processing the delivery in the computer.
Education
Associate in Applied Science -
Paris Junior College
Greenville, TX03.2023
High School Diploma - Dentistry
Townview High School of Health Professions
Dallas, TX01.2005
Skills
- Inventory management
- Organizational skills
- Freight logistics
- Time Management
- Certified forklift operator
- Durable medical equipment (DME) experience
- Cash handling
- Shipping & receiving
- Inventory Management
- Kennel experience
- Writing skills
- Communication skills
- Vehicle operation
- Retail sales expertise
- Detail-oriented data management
- Order picking
- Coordination of service operations
- Adaptable to diverse environments
- Demonstrating resilience in challenging situations
- Pallet jack proficiency
- Hospice Care
- Customer service
- Phone etiquette
- Laundry management
- Shift managment
- Computer proficiency
- Merchandising
- Payment processing
- Call center operations
- Pet Care
Certification
- Driver's License
- No driving violations past 10 years
Timeline
Customer Service Representative
Fond Memories Pet Care
07.2025 - Current
General Manager
Paw-fection Pet Grooming
01.2025 - Current
Sales Representative
Ferrero
02.2024 - 09.2024
Funeral Assistant
Peters Funeral Home
01.2023 - 09.2023
Stock Associate
Hobby Lobby
03.2021 - 09.2022
Delivery Technician
Apria Healthcare
02.2019 - 01.2021
Shift Supervisor
CVS
01.2018 - 01.2019
Customer Engagement Leader
PetSmart
02.2017 - 12.2017
Merchandising and Inventory Leader
PetSmart
09.2015 - 02.2017
Sales Associate / Cashier
PetSmart
09.2011 - 09.2015
Sales Associate/Cashier
GameStop
04.2011 - 12.2011
High School Diploma - Dentistry
Townview High School of Health Professions
Associate in Applied Science -
Paris Junior College