Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Marshall Adams

Greenville,TX

Summary

My name is Marshall Adams II and I'm always looking for something challenging to keep me going. I like to apply myself to situations where I can make use of my skills and turn things around like only I can. Authorized to work in the US for any employer

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Fond Memories Pet Care
07.2025 - Current
  • Resolved customer inquiries and complaints effectively via phone, email, and chat.
  • Collaborated with team members to streamline customer service processes and enhance satisfaction.
  • Maintained comprehensive knowledge of products to provide accurate information and support.
  • Implemented feedback mechanisms to identify areas for service improvement and responsiveness.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

General Manager

Paw-fection Pet Grooming
01.2025 - Current
  • Developed and implemented operational strategies to enhance overall business performance.
  • Oversaw daily operations, ensuring alignment with corporate goals and objectives.
  • Directed cross-functional teams to optimize workflow efficiency and reduce costs.
  • Established key performance indicators to measure team productivity and service quality.
  • Cultivated a culture of continuous improvement through staff training and development programs.
  • Analyzed market trends to inform strategic planning and resource allocation decisions.
  • Fostered strong partnerships with vendors to negotiate favorable terms and pricing structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Sales Representative

Ferrero
02.2024 - 09.2024
  • Drive to and from assigned stores
  • Build relationships with business owners and associates, sometimes with product and sometimes with information from the company.
  • Executed strategic sales initiatives to enhance product visibility and market penetration.
  • Led negotiations with key accounts, resulting in favorable contract terms and increased revenue streams.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Funeral Assistant

Peters Funeral Home
01.2023 - 09.2023
  • Job Duties:
  • Taking phone calls.
  • Oncall service (both day and night).
  • Setting up and assisting with funeral services, both indoors and outdoors.
  • Taking and delivering deposits to the bank.
  • Transport of human remains to and from other funeral homes and hospitals.
  • Cleaning and preparation of facilities for services.
  • Left due to father's medical wellbeing and later, hospice care.

Stock Associate

Hobby Lobby
03.2021 - 09.2022
  • Job duties:
  • Moving seasonal inventory to more desirable locations and setting it for purchase.
  • Unloading the truck and sorting out the merchandise by department
  • Assembling furniture with tools and putting it out to the floor for purchase
  • Customer service with any customer that is within reach for any questions or concerns
  • Mopping, sweeping, and basic cleaning duties.

Delivery Technician

Apria Healthcare
02.2019 - 01.2021
  • Job Duties:
  • Delivery of medical equipment to hospitals and to patients houses in a timely manner.
  • Loading and unloading equipment from the warehouse.
  • Cleaning and testing of the equipment at the warehouse on a daily basis.
  • Providing assistance for the patients when delivering the equipment by relaying usage and maintenance information.
  • Keeping detailed information of each stop on the route.
  • Staying on time with each stop by being cautious with time and efficiency when performing said duties.

Shift Supervisor

CVS
01.2018 - 01.2019
  • Job Duties:
  • Register duties such as price checking, checking customers out while mentioning deals that are being offered and also counting the registers down at night.
  • Truck duties including checking the truck in, separating it out and then working the products to the floor.
  • Inventory maintenance with change reports along with writing product in and out by department each week to keep inventory accurate and in selling condition.
  • Keeping the store faced and clean with regular facing and moving product to endcaps for further sales opportunities.
  • Customer service along the lines of answering any questions asked with fairness and kindness towards the customer's requests.
  • Assisting in the pharmacy with customer service, finding prescriptions and cashier duties.

Customer Engagement Leader

PetSmart
02.2017 - 12.2017
  • Job Duties:
  • Making sure customer services are moving smoothly along with keeping pet care department safe and stocked.
  • Keeping track of pet sales while maintaining their habitats for their safety.
  • Making sure pet care paperwork is kept in order and animal orders are received.
  • Maintaining sales conversion numbers and making sure every customer is getting helped with their needs.
  • Register duties along with counting down registers at close.
  • Responsible for employee duties and their ability to get minor activities down on time with minimal effort.

Merchandising and Inventory Leader

PetSmart
09.2015 - 02.2017
  • Job Duties:
  • Driving the forklift to get pallets off the trucks and into the racks along with making sure the product is wrapped and ready to be stored as well.
  • Working trucks pallet by pallet along with maintaining prices throughout the store.
  • Store resets aisle by aisle and making sure endcaps stayed full and changed out when necessary.
  • Register duties along with customer service and also counting down registers at the end of the night.
  • Accepting trucks and keeping records of them in the computer along with writing off any product not found.
  • Keeping the inventory up to date and writing off and filling any product needed at the time or in the future.

Sales Associate / Cashier

PetSmart
09.2011 - 09.2015
  • Job Duties:
  • Work trucks pallet by pallet until the truck was done and then to make sure the floor was clear.
  • Register duties such as changing prices and making sure customer needs are met.
  • Facing the store facilities to give a presentable appearance for the customers
  • Putting up new prices and making sure prices are update throughout the store.

Sales Associate/Cashier

GameStop
04.2011 - 12.2011
  • Job Duties:
  • Register duties as well as minor computer skills associated with running the systems.
  • Giving expert advice and recommendations suited to the customers needs.
  • Facing the store and maintaining store appearances.
  • Stocking on small delivery days along with processing the delivery in the computer.

Education

Associate in Applied Science -

Paris Junior College
Greenville, TX
03.2023

High School Diploma - Dentistry

Townview High School of Health Professions
Dallas, TX
01.2005

Skills

  • Inventory management
  • Organizational skills
  • Freight logistics
  • Time Management
  • Certified forklift operator
  • Durable medical equipment (DME) experience
  • Cash handling
  • Shipping & receiving
  • Inventory Management
  • Kennel experience
  • Writing skills
  • Communication skills
  • Vehicle operation
  • Retail sales expertise
  • Detail-oriented data management
  • Order picking
  • Coordination of service operations
  • Adaptable to diverse environments
  • Demonstrating resilience in challenging situations
  • Pallet jack proficiency
  • Hospice Care
  • Customer service
  • Phone etiquette
  • Laundry management
  • Shift managment
  • Computer proficiency
  • Merchandising
  • Payment processing
  • Call center operations
  • Pet Care

Certification

  • Driver's License
  • No driving violations past 10 years

Timeline

Customer Service Representative

Fond Memories Pet Care
07.2025 - Current

General Manager

Paw-fection Pet Grooming
01.2025 - Current

Sales Representative

Ferrero
02.2024 - 09.2024

Funeral Assistant

Peters Funeral Home
01.2023 - 09.2023

Stock Associate

Hobby Lobby
03.2021 - 09.2022

Delivery Technician

Apria Healthcare
02.2019 - 01.2021

Shift Supervisor

CVS
01.2018 - 01.2019

Customer Engagement Leader

PetSmart
02.2017 - 12.2017

Merchandising and Inventory Leader

PetSmart
09.2015 - 02.2017

Sales Associate / Cashier

PetSmart
09.2011 - 09.2015

Sales Associate/Cashier

GameStop
04.2011 - 12.2011

High School Diploma - Dentistry

Townview High School of Health Professions

Associate in Applied Science -

Paris Junior College
Marshall Adams