Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marshall Avila III

Parker,AZ

Summary

My immediate goal is to partner with an organization that shares my own strong business and ethical standards. My passion is leadership - the perfect fit will be a platform with unlimited growth potential, extending into upper management. Additional proven strengths include: clear communication/delegation, achieving goals and personal growth. The ideal position will perpetually challenge me to hone my industry acumen and interpersonal skill-sets.

Overview

22
22
years of professional experience

Work History

Relief Slot Shift Manager

Blue Water Resort & Casino
02.2024 - Current
  • Participated in regular management meetings, sharing ideas for continuous improvement across various aspects of casino operations.
  • Streamlined communication between departments to ensure smooth coordination of casino activities during shift hours.
  • Managed shift operations, ensuring all policies and procedures were consistently followed by staff members.
  • Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.

Core Lead/Bartender/Server

Yard House
01.2015 - 01.2023
  • Comprehensive leadership of entire service floor for lunch/dinner hours
  • Training and development of over 80 new team members at various positions
  • Assessment of all new employees - detailed weekly synopsis sent to management
  • Facilitation of conference calls between General Managers re: marketing and internal training materials
  • Preparation and facilitation of all monthly trainer meetings
  • Experienced in multiple aspects of cash handling and keeping a balanced drawer
  • Full knowledge of opening and closing procedures for both Bartending and Serving.

Server Trainer

Lucille's Smokehouse Bar-B-Que
01.2007 - 01.2010
  • Corporate leadership - established Lead Server position within 4 months
  • Training and development of new team members at various positions
  • Established and Maintained customer following - dedicated book of business
  • Overseer of all opening and closing procedures.

Host Trainer/Server

Mimi's Cafe
01.2003 - 01.2007
  • Exclusive training of all new hire Host/Hostess positions
  • Promoted to Server - fast-tracked to open and close the store
  • Ranked first in comprehensive customer service reviews after first 6 months
  • Expert upseller: Resident expert on all things: Expedited, Promotional, Take-out.

Education

Business Administration

California State University San Bernardino
San Bernardino, CA

Skills

  • Team Management
  • Surveillance monitoring
  • Guest Relations
  • Casino operations knowledge
  • Quick Learner
  • Strong Communication Skills
  • Patience and Empathy
  • Reliability and punctuality
  • Basic Computer Literacy
  • Cash handling proficiency
  • Conflict resolution techniques
  • Machine maintenance expertise

References

References are available on request.

Timeline

Relief Slot Shift Manager

Blue Water Resort & Casino
02.2024 - Current

Core Lead/Bartender/Server

Yard House
01.2015 - 01.2023

Server Trainer

Lucille's Smokehouse Bar-B-Que
01.2007 - 01.2010

Host Trainer/Server

Mimi's Cafe
01.2003 - 01.2007

Business Administration

California State University San Bernardino

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Marshall Avila III