Marshall Buruato
Plainview,MN
Summary
Extremely motivated and detail-oriented Quality Assurance Tester with a passion for video games and a strong understanding of game development processes. Seeking a position in a dynamic game development studio to learn, grow, and contribute to the development of high-quality gaming experiences.
Overview
8
8
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
08.2017 - Current
- Established relationships with guests to grow and retain client base.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Provided technical support to staff and providers by troubleshooting and devising solutions for virtual visits.
- Gathered data and documented issues for development team to fix bugs and streamline telecommunications workflow.
- Review details of over 100 patients per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
Guest Services Associate
Kwik Trip
07.2015 - 08.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
- Marketed new products and integrated sales strategies into promotional operations to drive brand recognition.
- Assisted over 300 customers per day and facilitated tailored service to meet expectations of guests.
Education
High School Diploma -
Byron High School
Byron, MN06.2010
Skills
- Providing Constructive Feedback and Suggestions
- Solid Task Organization, Prioritization, and Multitasking
- Problem Documentation Experience
- C and C# Coding Languages
- Passionate hobby developer and quick-learner
- In-depth knowledge of game development process and experience with testing and prototyping
- Excellent problem-solving and analytical skills, with ability to quickly identify, isolate, and report bugs
- Stellar Communication and Teamwork; Positive attitude and team player
- Seasoned Gamer that is mindful of trends, core gameplay loop design choices, and deep understanding of mechanics and systems in games
Game Development
Designed, developed, constructed, tested, and balanced a few tabletop games of my own creation. Proficient in Unity and C# game development with a few practice projects in development, as well as some familiarity with Unreal and C++. I am a self-study designer that has dedicated much free-time into learning about game design and development, and all the aspects of the process from narrative to programming.
Additional Information
I personally herald Age of Empires 2 as one of the greatest RTS games of all time, as many others do. My broad experience in gaming and intimate connection to such a timeless classic such as Age of Empires 2 could be a great benefit in the enrichment of the game. Pragmatic analysis and critical thinking in regards to games as a whole are what help me distill and define the factors that make them perfect, awful, and everything in between.
Timeline
Desk Operations Specialist
Mayo Clinic
08.2017 - Current
Guest Services Associate
Kwik Trip
07.2015 - 08.2017
High School Diploma -
Byron High School