Homza Mohamud
Mankato,Minnesota
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic Health System
Mankato, Minnesota
08.2023 - Current
- Assisted patients and by provider with scheduling appointments and answering inquiries promptly.
- Coordinated communication between departments and locations with sensitive and high risk needs.
- Trained new staff on operational procedures and software systems.
- Resolved customer complaints in a timely fashion.
Child Support Specialist
My Place
Mankato, Minnesota
07.2022 - 08.2023
- Facilitated communication between custodial and non-custodial parents during hearings.
- Collaborated with community agencies to provide resources for families in need.
- Resolved disputes between parties through mediation and conflict resolution techniques.
- Adhered strictly to confidentiality guidelines when handling sensitive client information.
Cashier Team Lead
Jersey Mike's Subs
Mankato, MN
10.2020 - 07.2021
- Answered customer questions and provided store information.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Customer Service Manager
Kohls Department Store
Rochester, Minnesota
07.2016 - 03.2020
- Reviewed accounts for payments received or approved credit arrangements.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Science - Sports Management
Minnesota State University - Mankato
Mankato, MN05-2023
Skills
- Software Applications: Microsoft Office, Excel
- Team Leadership: Customer Service Manager, leading multiple departments with desk operational expertise
- Foundational understanding of Epic/ Plummer chart
- Customer Account Management: Highly driven to providing outstanding patients to hospital employee service, and maintain great relationships to new and long-standing patient
- People Skills: Excellent Interpersonal and communication skills, with proven ability to maintain and forge strong relationships with clients, colleagues, and team members
- Problem-solving skills: Strong analytical skills and the ability to find creative solutions to complex problems
Accomplishments
- Varsity athlete Football
- Varsity athlete Basketball
Timeline
Desk Operations Specialist
Mayo Clinic Health System
08.2023 - Current
Child Support Specialist
My Place
07.2022 - 08.2023
Cashier Team Lead
Jersey Mike's Subs
10.2020 - 07.2021
Customer Service Manager
Kohls Department Store
07.2016 - 03.2020
Bachelor of Science - Sports Management
Minnesota State University - Mankato