CRM Systems
Marshall Conyers
Client Services
Ravenna,OH
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base.
Overview
3
3
Certificates
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Account Manager
Pointed Zip Ties
01.2018 - Current
- Prepared and processed incoming and outgoing purchase orders using CRM software.
- Increased customer loyalty through consistent and prompt service.
- Promptly solved customer issues via inbound and outbound phone calls.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Executive Chef
Red Tail Golf Club
01.2015 - 01.2018
- Planned promotional menu additions based on seasonal pricing and product availability.
- Developed menus, controlled food costs and oversaw quality, sanitation and safety processes.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
Kitchen Training Manager
The Rail
North Olmsted, OH
06.2013 - 11.2015
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Helped general management develop prices based on inventory costs and portion sizes.
Education
Associate of Science - Culinary Arts
Sullivan University
Louisville, KY 01.2001 - 06.2002
Skills
Order management
Customer Relations
Client Relationships
Certification
NSCA-CPT Certification
NPTI-CPT Certification
US Army- Multiple Leadership Courses
Military
US Army, Multiple Locations
Service Time: June 1999-June 2011
Rank: E-6 SSG
Timeline
Account Manager
Pointed Zip Ties
01.2018 - Current
Executive Chef
Red Tail Golf Club
01.2015 - 01.2018
Kitchen Training Manager
The Rail
06.2013 - 11.2015
Associate of Science - Culinary Arts
Sullivan University
01.2001 - 06.2002
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