Marshall Dale
Dalton,GA
Summary
Dependable and motivated professional with over 14 years of experience in the flooring industry. Proven ability to deliver high-quality results while fostering strong relationships with clients and colleagues. Eager to leverage expertise and contribute to a dynamic team, driving personal growth and overall organizational success. Committed to continuous learning and skill enhancement to meet evolving expectations and demands.
Overview
14
14
years of professional experience
Work History
Market Place Hard Surface Sales Agent
Shaw Industries
03.2022 - Current
- Executed consistent visits to Dalton Market, fostering strong connections with local clientele.
- Facilitated ongoing communication with Shaw dealers within designated region through phone and email correspondence.
- Executed sales strategies for excess and second-quality hard surface materials.
- Maintain a sales turn and ROFSC target.
- Directed strategic initiatives within a 13-state territory to enhance market presence.
- Assisted in creating email campaigns and marketing promotions. Supported development of marketing special offers. Contributed to the design of email marketing strategies.
- Strategically negotiated pricing to ensure maximum recovery from aged inventory, thereby creating essential space in the warehouse.
Customer Service
Promotional Goods
11.2014 - 03.2022
- Oversaw customer interactions to facilitate order placements and stock inquiries. Managed customer calls to ensure satisfaction and assistance with their requests. Guided customers in addressing their needs effectively.
- Reviewed and assigned prices to each order, guaranteeing consistency and accuracy.
- Streamlined order processing to expedite fulfillment and enhance customer satisfaction.
- Processed release orders in a timely manner. Supported teams in fulfilling order requests efficiently. Assisted with inventory management related to release orders.
- Facilitated timely processing of freight quotes to enhance operational efficiency.
- Find specs on carpet and hard surface products
- Monitored and verified shop order accuracy and fulfillment.
- Place LTL shipments
Customer Service
Residential Carpet
03.2012 - 01.2014
- Handled high call volumes
- Place customer orders, reserve, and check order status
- Modify orders
- Transfer calls to appropriate departments
Education
High School -
Murray County High School
01-2010
Skills
- MS Excel, Powerpoint, Shaw Online Live, Shaw NOW, and GLINK
- Promotional goods website operations
- Expertise in Shaw's hard surface solutions
- Skilled in team collaboration
- Ability to place/monitor truckloads
- Experienced with various product categories
- Elevating client engagement
- proficient in AI technologies
- Familiar with ShowPad functionalities
Affiliations
- 2026 HOA President for Brookwood Estates Condo Association
- Youth Leader, Children's teacher, and Worship Leader at local church
Timeline
Market Place Hard Surface Sales Agent
Shaw Industries
03.2022 - Current
Customer Service
Promotional Goods
11.2014 - 03.2022
Customer Service
Residential Carpet
03.2012 - 01.2014
High School -
Murray County High School