Marshall Dalleo
Raleigh,NC
Summary
Proven leader and customer service expert, elevated to Team Leader at Fidelity Investment Services for exceptional work ethic and customer focus. Skilled in conflict resolution and customer satisfaction, I excel in creating training materials and enhancing team skills. My experience at Food Lion as a Customer Service Cashier honed my cash handling and phone etiquette, making me a valuable asset to any team.
Overview
22
22
years of professional experience
Work History
Customer Srevice Cashier
Food Lion Grocery
Beaufort, NC
01.2020 - 07.2024
- Worked in Self check
- Morning shift opener
- Helped all customers with learning the systems
- Was always a team player and asset to the store
Team Leader
Fidelity Investment Services
Raleigh, NC
08.2002 - 10.2017
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Created training materials and conducted group trainings on new processes or procedures.
- Oversaw training and development programs to enhance team skills and knowledge.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Managed conflict resolution within the team to maintain a positive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Worked directly with IBM executives on all issues. Made all the phone calles to make sure the issues were resolved
Education
Associate of Arts - Business
Dutchess Community College
Poughkeepsie, NY01-1989
Skills
- Attention to detail
- Customer inquiries
- Customer focus
- Customer service
- Cash handling
- Patience and composure
- Conflict resolution
- Customer satisfaction
- Phone etiquette
References
References available upon request.
Timeline
Customer Srevice Cashier
Food Lion Grocery
01.2020 - 07.2024
Team Leader
Fidelity Investment Services
08.2002 - 10.2017
Associate of Arts - Business
Dutchess Community College
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