Marshall Ford
Jacksonville Beach,FL
Summary
Seasoned Implementation Specialist with over 10 years of expertise in Insurance Technology CRMs, adept at project management and cross-functional coordination. Proven track record of enhancing application capabilities and leveraging solutions across agencies, carriers, brokers, and internal teams. Excelled in risk management and workforce training, ensuring seamless technology solutions and on-time project completion.
Overview
18
18
years of professional experience
Work History
Implementation Specialist – Downloads/Quotes
Applied Systems
05.2022 - Current
- Collaborated with agencies for Epic implementation across all phases.
- Conducted direct product training sessions for end users.
- Configured agencies with Ivans, enhancing download capabilities and Real Time tools.
- Managed assigned client projects using agile methodologies.
- Oversaw task tracking within Jira and Confluence.
- Implemented and configured live project features with thorough back-end testing.
- Managed project timelines to ensure on-time and within-budget delivery of technology solutions.
- Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.
Technology Product Owner
Aon Private Risk Management
06.2014 - 05.2022
- Oversaw enterprise-level use of Nexsure/CRM systems.
- Facilitated seamless integration of new features within CRMs, applications, and hardware.
- Oversaw availability and performance of internal network sites.
- Conducted thorough Risk Analysis throughout various business units.
- Manage new and current system communication across all agency carriers
- Oversee reporting of business policies and data to senior management.
- Directed implementation of SharePoint, DocuSign, and OneDrive services.
- Ensured thorough QA evaluations for each implementation.
- Assessed risks tied to new product initiatives and formulated appropriate mitigation measures.
Customer Service
Publix Supermarkets
02.2007 - 07.2014
- Extensive customer service interaction
- Trained across multiple customer service-oriented departments.
- Work in CS, Inventory, Produce, facilities
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL07.2011
Skills
- Project management
- Cross-functional coordination
- Workforce training
- Risk management
- Agile methodology
- Implementation and configuration
- 10 years experience in Insurance Technology CRMs
- Application Management
Timeline
Implementation Specialist – Downloads/Quotes
Applied Systems
05.2022 - Current
Technology Product Owner
Aon Private Risk Management
06.2014 - 05.2022
Customer Service
Publix Supermarkets
02.2007 - 07.2014
High School Diploma -
Sandalwood High School