MARSHALL HARRIS
Acworth,GA
Summary
Experienced Enterprise Project Manager at Rev.io specializing in onboarding largest clients onto Billing platform. Identified and resolved complex issues within Onboarding organization, including projects stalled for 3-5 years and clients not meeting service delivery expectations. Took ownership, collaborated with key stakeholders, and implemented new project plans to drive completion through strategic executive alignments and working sessions. Successfully onboarded long-standing projects once stuck in Onboarding for years under leadership.
Overview
10
10
years of professional experience
Work History
Enterprise Project Manager
REV.IO
Atlanta, GA
03.2019 - Current
Enterprise Project Manager at Rev.io, directing onboarding for major clients on Billing platform.
- Organized regular team meetings to maintain project progress and communication.
- Prepared detailed agendas ahead of scheduled calls
- Lead monthly discussions to align client executives with internal leadership.
- Managed project deliverables by maintaining regular contact through MS Teams meetings, instant messages, and emails.
- Produced Project Charters and oversaw sign-off coordination.
- Manage client communication and task ownership using Zendesk.
- Managed project deliverables lifecycle in Wrike.
- Directed projects from start to graduation phase.
Customer Success Specialist
ALTISOURCE/VENDORLY
Atlanta, GA
12.2017 - 01.2019
- Fostered and preserved valuable client relationships.
- Engaged in lead generation and demo presentations for sales.
- Created and reviewed client contracts, onboarded and trained clients, managed current accounts.
Implementation Project Manager
PEOPLENET
Atlanta, GA
04.2015 - 12.2017
- Engaged with clients to understand their needs.
- Coordinate hardware acquisition and software configuration.
- Guided clients in setting up hardware and software for time tracking applications.
Education
Bachelor Of Applied Science - Information Technology
Kennesaw State University
Kennesaw, GA05.2023
Skills
- Project scheduling
- Customer focus
- Business analysis
- Software development lifecycle
- Requirements gathering
- Meeting facilitation
- Scope definition
- Cross-functional coordination
- Planning and scheduling
- Project planning and development
- Verbal and written communication
- Project tracking
- Relationship building
- Customer relations
- Stakeholder communications
- Scope management
- Project management
- Risk management
- Project planning
Websites
Timeline
Enterprise Project Manager
REV.IO
03.2019 - Current
Customer Success Specialist
ALTISOURCE/VENDORLY
12.2017 - 01.2019
Implementation Project Manager
PEOPLENET
04.2015 - 12.2017
Bachelor Of Applied Science - Information Technology
Kennesaw State University