Marshall Iversen
Battle Lake,Minnesota
Summary
Over 10 years of experience in the hospitality industry, with a focus of delivering exceptional guest experiences. Possess extensive knowledge in promotional selling techniques and am driven by a passion for increasing sales volumes. Throughout years of my career, I have consistently demonstrated a commitment to exceeding customer expectations and fostering positive relationships with guests.
Overview
12
12
years of professional experience
Work History
Server/Bartender Manager
The Rusty Nail
02.2015 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Established positive business and customer relationships
- Maintained higher sales volume
- Loyal employee for nearly 10 years
Server
Stella’s Bistro + Wine Bar
04.2012 - 07.2019
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Checked identification to enforce age requirement for alcoholic beverages
Team Member
Target
07.2014 - 01.2015
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
Education
High School Diploma -
Battle Lake Secondary
General Studies
Minnesota State Community And Technical College
Skills
- Customer Engagement
- Customer Relationship Building
- Promotional Selling
- Guest Relations Management
- Exceptional Customer Service
- Organizational Skills
- Self Motivation
- Attention to Detail
Timeline
Server/Bartender Manager
The Rusty Nail
02.2015 - Current
Team Member
Target
07.2014 - 01.2015
Server
Stella’s Bistro + Wine Bar
04.2012 - 07.2019
High School Diploma -
Battle Lake Secondary
General Studies
Minnesota State Community And Technical College
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