Marshall Masvikeni
Dallas,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
State Farm
Dallas, TX
09.2021 - 01.2024
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
RME Associate
Amazon Robotics
Dallas, TX
06.2019 - 03.2021
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Reviewed logistics performance with customers against service agreements, targets and benchmarks.
Education
Business Administration And Management
University of North Texas
Denton, TX05-2024
Skills
- Customer Service
- Customer Relations
- Account Management
- Follow-Up Skills
- Order Processing
Timeline
Customer Service Representative
State Farm
09.2021 - 01.2024
RME Associate
Amazon Robotics
06.2019 - 03.2021
Business Administration And Management
University of North Texas
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