Marshall Perez
Winnetka,CA
Summary
Experienced Case Manager specializing in crisis intervention and client assessment. Develops personalized care plans that improve community engagement and resource coordination. Manages high caseloads while ensuring quality care and recommends optimal resources to meet patient needs.
Overview
19
19
years of professional experience
Work History
Case Manager
Clean treatment center
Thousand Oaks, California
05.2026 - Current
- Delivered comprehensive case management services to support families in navigating resources. including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Conducted intake assessments for new clients at treatment center to identify initial needs.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed personalized care plans with treatment teams, ensuring clients received tailored support for optimal outcomes.
- Coordinated comprehensive care plans, addressing individual client needs to facilitate holistic support.
- Monitored client progress regularly and adjusted care plans to meet evolving needs.
- Coordinated client referrals to community resources, improving clients' access to essential support services.
- Provided crisis intervention and support to clients in need of immediate assistance.
- Communicated effectively with clients, families, and healthcare professionals.
Resident Advisor
Lighthouse Recovery Center
Woodland Hills, California
06.2025 - 05.2026
- Facilitated support groups enabling residents to share experiences and coping strategies, fostering community support.
- Monitored resident activities to ensure compliance with center policies and procedures.
- Provided crisis intervention support to residents in need of immediate assistance.
- Resolved resident complaints and grievances through direct communication, enhancing resident satisfaction.
- Guided residents in adjusting to college life, promoting their emotional well-being and integration.
- Collaborated with staff to develop personalized recovery plans for residents.
- Maintained accurate documentation of resident interactions and incident reports.
E-Commerce Specialist
Salvation Army Adult Rehabilitation Center
Canoga Park, California
01.2024 - 06.2025
- Developed content for product listings across multiple e-commerce platforms.
- Coordinated marketing campaigns to promote the rehabilitation center's online store.
- Analyzed customer feedback to enhance user experience on the website.
- Managed online inventory for donations and retail products.
- Assisted in training staff on e-commerce best practices and platform usage.
- Collaborated with team members to optimize product photography for online sales.
- Engaged with customers via social media to increase brand awareness and loyalty.
Quality Inspector
Auto Shades daho, Usa
Moorpark, California
08.2016 - 12.2023
- Conducted visual and functional tests on products before shipment.
- Utilized measurement tools to assess product dimensions and tolerances.
- Collaborated with production teams to identify and resolve quality issues.
- Recommended improvements to inspection processes for enhanced efficiency.
- Trained new inspectors on quality control processes and safety protocols.
- Analyzed trends in defect rates over time by reviewing historical data from past inspections.
- Created detailed work instructions for inspectors on how to perform their tasks correctly.
Credit Card Specialist
choosen payments
Moorpark, California
07.2007 - 11.2016
- Reviewed customer applications for credit card approval.
- Managed customer inquiries regarding credit card applications and account status.
- Processed credit card transactions efficiently and accurately for clients.
- Assisted customers with troubleshooting payment issues and resolving disputes.
- Maintained accurate records of customer interactions and transactions.
- Monitored and maintained compliance with internal controls and government regulations.
- Conducted training sessions for new staff on credit card systems and protocols.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
Education
GED -
Moorpark High School
Moorpark, CA07-1996
Skills
- Case management
- Care coordination
- Client evaluation
- Crisis support
- Advocacy strategies
- Resource management
- Community outreach
- Conflict management
- Analytical thinking
- Patient evaluation
- Time management
Timeline
Case Manager
Clean treatment center
05.2026 - Current
Resident Advisor
Lighthouse Recovery Center
06.2025 - 05.2026
E-Commerce Specialist
Salvation Army Adult Rehabilitation Center
01.2024 - 06.2025
Quality Inspector
Auto Shades daho, Usa
08.2016 - 12.2023
Credit Card Specialist
choosen payments
07.2007 - 11.2016
GED -
Moorpark High School