Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marshall Shepherd

Chesapeake,VA

Summary

Responsible Truck Driver with expertise in trip planning, Northeast driving environments, freight handling, and customer service navigation. Offering three years of related experience, advanced inspection skills and defensive driving abilities. Service-oriented with strong attention to detail and systematic approach to safety.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Technician

Tennant
Eden Prairie, MN
03.2022 - Current
  • Performed on-site installation, routine maintenance and major repairs to electrical, hydraulic, pneumatic and mechanical systems.
  • Wrote detailed service reports describing work completed, faults incurred and recommendations.
  • Delivered outstanding customer service on site and via telephone calls to determine defects and provide solutions.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Documented repair methods and maintenance processes to improve support analysis.
  • Maintained daily parts, shop supplies and tools inventory of mobile repair shop.

Intelligence Specialist

US Navy Reserves
Norfolk, VA
11.2019 - Current
  • Conducted and supported analysis of information operations (IO) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific foreign countries.
  • Gathered details and distributed intelligence products about enemy forces, troop movements. strengths, tendencies and activities.
  • Prepared briefs and intelligence presentations and disseminated to senior personnel and appropriate stakeholders.

CDL Class A Truck Driver

Associated Grocers of New England
Pembroke, NH
07.2020 - 02.2022
  • Safely operated refrigerated tractor trailers from 36 to 53 feet in New England area, from Northern Maine to Connecticut, and New York to Rhode Island.
  • Maintained telephone and message communications with dispatch to receive and alter delivery instructions.
  • Conducted pre and post DOT inspections and performed minor repairs to maintain truck and trailer functionality.
  • Unloaded freight by hand or pallet jack, establishing relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Measured temperature of haul and refrigerated area of trailer, keeping cold and frozen items from perishing.

CDL Class A Driver

Henniker Directional Drilling
Henniker, NH
06.2019 - 07.2020
  • Operated tractor-trailer combinations in New England area from Maine to Massachusetts transporting heavy construction equipment, water, and various supplies.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Assisted drilling foreman with various tasks to include equipment repairs, digging, surveying land and transporting used boring fluid.
  • Maintained, repaired and serviced trucks, drilling rigs and trailers to uphold safety standards.

Electrician's Mate

US Navy
Norfolk, VA
06.2014 - 06.2019
  • Maintained and repaired ship's electrical distribution system, to include ground faults and open circuits.
  • Operated and shifted ship's service generators to supply power while underway and in port.
  • Operated hand and power tools and diagnostic equipment to diagnose, repair and document equipment failure.
  • Worked in all weather conditions and on multiple types of ladders and mechanical lifts with safety harnesses.
  • Led six sailors in two work centers maintaining records, maintenance tasks, repairs and safety trainings.

Owner/Operator

Shepherd Outdoor Services
North Manchester, IN
06.2012 - 06.2014
  • Met with clients to discuss landscaping project process and deliver details regarding completion and proper landscaping care.
  • Managed tax records, invoices, receipts and spreadsheets for company.
  • Provided a wide range of services, from mowing and mulch installations, to patio and paver installations.
  • Collaborated with other companies to improve customer experience and keep jobs economical.

Education

Commercial Driving - Commercial Driving

Advanced Technology Institute
Virginia Beach, VA
07.2018

High School Diploma -

Manchester High School
North Manchester, IN
06.2010

Associate of Arts

American Public University System
Charles Town, WV

Skills

  • Customer Service
  • Verbal and Written Communication
  • Inventory Management
  • Troubleshooting and Repair
  • Service Quality
  • Truck and Equipment Monitoring
  • Accurate Records and Reports
  • Vehicle Inspections
  • Safe Driving Operations
  • Managing Schedules
  • Decision Making
  • State and Federal Regulations
  • Critical Thinking
  • Truck Maneuvering

Certification

  • Commercial Driver's License, Class A
  • Tanker endorsement
  • No automatic restriction
  • Experienced in yard operations to include yard tractors and tractor-trailer coordination

Timeline

Field Service Technician

Tennant
03.2022 - Current

CDL Class A Truck Driver

Associated Grocers of New England
07.2020 - 02.2022

Intelligence Specialist

US Navy Reserves
11.2019 - Current

CDL Class A Driver

Henniker Directional Drilling
06.2019 - 07.2020

Electrician's Mate

US Navy
06.2014 - 06.2019

Owner/Operator

Shepherd Outdoor Services
06.2012 - 06.2014

Commercial Driving - Commercial Driving

Advanced Technology Institute

High School Diploma -

Manchester High School

Associate of Arts

American Public University System

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Marshall Shepherd