Marshall Smith
Summary
Client-focused professional with 7+ years of experience in customer service, scheduling, office support, and sales. Known for building positive customer relationships, coordinating appointments, maintaining accurate records, and supporting day-to-day operations in fast-paced environments. Seeking full-time opportunities in the New Haven area where I can continue developing my skills while contributing to a collaborative team.
Overview
5
5
years of professional experience
Work History
Front Desk/Patient Services Associate
Yale Surgical Company, Orthotics & Prosthetics
New Haven, CT
05.2024 - Current
- Served as the primary point of contact for patients, medical offices, and internal staff, managing high-volume phone and email communications.
- Coordinated patient appointments and scheduling, enhancing operational efficiency and patient flow.
- Maintained accurate patient information and documentation within CRM/EHR systems.
- Assisted with insurance documentation and billing support, effectively resolving patient inquiries to improve satisfaction.
- Supported daily office operations by collaborating with clinical and administrative staff to ensure efficient service.
- Recommended products and services tailored to patient needs, contributing to business objectives.
Fulfillment/Retail Sales Associate
Target
Atlanta, Georgia
08.2021 - 04.2024
- Efficiently picked and processed hundreds of items daily to support sales and productivity.
- Assisted guests on the sales floor with a focus on helpful, hospitable service.
- Cross-trained and gained experience as a Fulfillment Expert, Closing Expert, Cashier, and Guest Service Advocate.
- Trained new associates on performing various position duties.
Education
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GA12-2025
Skills
- Client and Customer Services
- Scheduling & Calendar Management
- CRM & Data Management (such as Epic)
- Cash Handling & Transactions
- Microsoft Office (Outlook, Excel, Word)
- Office Operations & Administrative Support
- Problem Resolution & Communication
Timeline
Front Desk/Patient Services Associate
Yale Surgical Company, Orthotics & Prosthetics
05.2024 - Current
Fulfillment/Retail Sales Associate
Target
08.2021 - 04.2024
Bachelor of Arts - Psychology
Georgia State University