Ana Alvarado
Brooklyn
Summary
Highly organized and effective patient services representative with a strong history of medical office operations and fulfilling role responsibilities. Skilled at providing patient outreach and communications with a particular ability to diffuse complaints and calm concerns. Experienced in applicable computer software and systems. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
Libera Medical
11.2022 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
Senior Patient Care Representative
CityMD: Urgent care
02.2021 - 10.2022
- Obtained patient address, insurance information, contact information and medical history.
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Categorized and labeled medical documents and documented work processes.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues.
- Obtained proper authorization and identification to release confidential medical records.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Organized and maintained patient charts with proper classification and filing systems.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
- Resolved billing inquiries and disputes in timely fashion.
- Balanced deposits and credit card payments each day.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
Crew Member
Chipotle
12.2019 - 12.2020
- Accurately measured ingredients required for specific food items to reduce waste
- Completed side work tasks, including restocking condiments and cleaning refrigerators
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards
- Followed all established restaurant practices and procedures by delivering food which met quality standards
- Followed all company safety standards, including food quality and sanitation procedures
- Cleaned food preparation areas, cooking surfaces and utensils
- Effectively worked with teammates and openly invited coaching from management team.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Computer technician
Uni-Data & Communications Inc
04.2017 - 11.2018
- Supported employees with advanced troubleshooting on helpdesk tickets
- Upgraded laptops/desktops, improving speed and performance
- Configured new employee work stations, including all hardware, software and peripheral devices
- Configured computers to network drivers and connected to printers and other peripheral equipment
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Installed, configured, and setup PCs in all stores for optimal operation and reporting.
Manager
Dos Toros Taqueria
12.2013 - 04.2016
- Dos Toros Opening and closing store Assured proper store procedure and policy were being followed when General Manager wasn’t on duty Supervision of all employees and oversaw daily sales Took care of all operational functions throughout the store High quality demand in food (catering) Executed responsibility such as: counting the register, inventory, and orders Excelled in customer satisfactory
- Accurately measured ingredients required for specific food items to reduce waste
- Mastered point-of-service (POS) computer system for automated order taking
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
- Followed all established restaurant practices and procedures by delivering food which met quality standards
- Followed all company safety standards, including food quality and sanitation procedures
- Monitored and counted food stock and supplies to reorder on time
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
- Assisted management with monthly inventory control and weekly stock ordering
- Completed opening, closing and shift change tasks to promote store efficiency
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens
- Suggested additional menu items, beverages and desserts to increase sales
Sales Representative
Ingenium Media Web Designs
12.2007 - 01.2010
- Executed translations for Spanish speaking customers to expand our clients
- Developed customized sales techniques to successfully sell and upsell Web designs to new and existing clients
- Prepared and processed contracts and order forms for new and existing customers
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Contacted new and existing customers to discuss how specific products could meet needs
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Education
GED -
Murry Bergtraum High School For Business Career
New York, NY01.2012
Skills
- Microsoft Word, Power Point, Excel, POS system, email, internet
- Well-organized Customer satisfaction Product management
- Inventory control Menu item familiarity On-site product
- Schedule management Time/Product and service knowledge
- Sanitation Multitasking Inside and outside sales
- Problem resolution Server installations Client account management
- Supervision of Crew Troubleshooting
- Open and Closing Store Help desk assistance
- Insurance Practices
- Patient Relations
- Medical Filing
- Appointment Confirmation
- Patient Interviewing Skills
- Verbal and Written Communication
- Organized and Detail-Oriented
- Calm and Effective Under Pressure
- Caring and Empathetic
- Time Management and Prioritization
- Insurance Forms Processing
- Medical Services Administration
- Registration and Scheduling
- Organized and Efficient
- Helpful and Service-Oriented
- Evaluating Quality of Care
- Resolving Problems
- Documenting and Recording Information
- Quality Standards and Protocols
- Administrative and Office Support
- Patient Confidentiality and Data Security
- Organizational Standards
- Inventory Management
- HIPAA Compliance
- New Hire Training
- Meeting Preparation
Certification
- Food Certification - 2015
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Patient Coordinator
Libera Medical
11.2022 - Current
Senior Patient Care Representative
CityMD: Urgent care
02.2021 - 10.2022
Crew Member
Chipotle
12.2019 - 12.2020
Computer technician
Uni-Data & Communications Inc
04.2017 - 11.2018
Manager
Dos Toros Taqueria
12.2013 - 04.2016
Sales Representative
Ingenium Media Web Designs
12.2007 - 01.2010
GED -
Murry Bergtraum High School For Business Career
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