Jazmin Chavez

• Serves as the primary point of support when the Front Desk Lead is out of office, assisting colleagues and ensuring smooth front desk operations
• Managed patient inquiries, providing exceptional customer service and information on treatment options.
• Developed and maintained organized patient records using electronic health record systems.
• Assisted in streamlining front desk processes to enhance workflow efficiency and reduce wait times.
• Plays an active role in onboarding new hires and serves as a go-to resource for team members seeking support
• Coordinated patient scheduling, ensuring timely appointments and efficient use of resources
• Serves as the only bilingual Front Desk staff member in Southlake, supporting effective communication with diverse patient populations.
• Joined RCT when the practice had four physicians; now supports a team of seven, managing increased responsibilities and patient volume.

Surgery - Duties and Responsibilities

• Assist the surgery coordinator in communicating with Spanish-speaking patients
• Coordinated surgical scheduling and one-day post-operative follow-up appointments.
• Conducted preoperative outreach to patients to obtain medication lists.
• Contacted patients primary care physicians to obtain demographic information necessary to proceed with surgery.

• Excellent customer service and communication skills for interacting with patients and staff.
• Greeting patients, checking them in taking payments and multi-task by answering phones.
• Record and update patient information into clinic database.
• Manage appointment scheduling, follow-ups updating patience demographics and sending medications through Md Toolbox.
• Prepare treatment rooms for patient examinations and keeping rooms neat and clean.
• Record patient's medical history, vital statistics, or information such as test results in medical records.
• Show patients to examination rooms and prepare them for the physician.
• Help physicians or doctor prepare materials when performing injections while taking X-rays during the procedure.
• Prepare and administer medications as directed by the physician.
• Training in IPASS (Diagnostic testing for mild and traumatic brain injury treatments)

• Assist teachers in the classroom, supervise students outside of the classroom, or provide administrative support for teaching.
• Supplementing regular classroom curriculum with additional enrichment activities for students.
• Prepare students for academic success by aiding with behavioral therapy.
• Maintaining professional communication with teachers, administrators, and parents.

• Answering multiple phone calls and taking payments.
• Drive van to pick up students after school.
• Supervise After School Program with homework and play intellectual games.
• Serve as the cheerleading/soccer coach instructor.
• Assist with advertising events and activities to the community.
• Organize and create flyers for our After School Program, & Holiday Camps (Spring Break, Summer Camp, Thanksgiving Camp, and Winter Camp)
• Maintaining professional communication with teachers, administration, and parents

• Plan programs for adults and seniors (ages 18+) with intellectual and developmental disabilities such as social skills, community outings and field trips.
• Plan Monthly Lesson Plans such as: Math, Reading, CNN News and Social Studies following with cooking class, music class, bowling, and field trips.
• Send out reminders to parents/ caregivers of any holiday celebrations.
• Assist with changing, help transfer individuals who were handicap to the restroom, give medication to those who needed and feeding an individual if assistance was needed.
• Drive van if needed for individuals for community outings.