I am currently a college student seeking an employment opportunity that will allow me to grow as a professional, where I can expand my knowledge, and utilize my computer proficiency, customer service and organizational skills to provide support for your team.
Overview
8
8
years of professional experience
Work History
Front Desk Patient Coordinator
Audubon Dentistry of Clinton
02.2023 - Current
Greeting and assisting visitors/patients, creating new patient accounts, verifying insurance policies and benefits, presenting treatment plans, customer service in a dentistry environment, receiving and replying to emails, collecting payments, answering phones, taking patient information and entering it into the system
Implemented a digital reminder system for scheduled appointments leading to improved attendance rates.
Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
Streamlined patient check-in process for faster and more accurate information gathering.
Reduced waiting times by optimizing appointment scheduling procedures according to provider availability.
Collaborated with other departments to ensure a seamless experience for both new and existing patients throughout their visits.
Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
Dental Assistant
Waldorf Cosmetic & Implant Dentistry
08.2021 - 06.2024
Greet patients and prepare them to see doctor, assist with dental impressions, clean after procedures, sterilize tools/ instruments, prepare trays for examination area for the dentist, and file papers in the office
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Café Team Leader Assistant
Cornerstone Church
01.2018 - 01.2023
Assist customers with serving food, working at the cash register, making sure the café is clean, helping with setting up and closing the café
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Shadow Dentist Assistant
Largo Bright Smiles
06.2017 - 09.2019
Assisted the dentist as needed while volunteering as a shadow assistant and observed dental work in progress with patients
(156 hrs.)
Teacher Assistant
Shabach Christian Academy
09.2017 - 06.2019
Assisted elementary class teacher with a variety of duties such as passing out papers, teaching, helping with art projects, etc
(93 hrs.)
Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
Education
BS - SOCIOLOGY (BUSINESS ADMINISTRATION)
BOWIE STATE UNIVERSITY
Bowie, MARYLAND
05.2025
High School Diploma -
SHABACH CHRISTIAN ACADEMY
LANDOVER, MARYLAND
05.2021
Skills
Google Suite
Windows XP
MS Office Suite
Internet
Spanish
SoftDent
Ascend Dentrix
Languages
Spanish
Professional Working
Timeline
Front Desk Patient Coordinator
Audubon Dentistry of Clinton
02.2023 - Current
Dental Assistant
Waldorf Cosmetic & Implant Dentistry
08.2021 - 06.2024
Café Team Leader Assistant
Cornerstone Church
01.2018 - 01.2023
Teacher Assistant
Shabach Christian Academy
09.2017 - 06.2019
Shadow Dentist Assistant
Largo Bright Smiles
06.2017 - 09.2019
High School Diploma -
SHABACH CHRISTIAN ACADEMY
BS - SOCIOLOGY (BUSINESS ADMINISTRATION)
BOWIE STATE UNIVERSITY
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