Michelle Valencia
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Patient Coordinator
Smart Health and Wellness
Aliso Viejo, California
03.2025 - 05.2026
- Managed the front desk for a fast-paced, multi-disciplinary clinic specializing in orthopedic sports medicine, concierge primary care, physical therapy, and peptide therapies.
- Welcomed clients and visitors to wellness center, creating a positive first impression.
- Handled incoming calls and scheduled appointments using clinic's scheduling software EMA, ensuring efficient patient flow.
- Assisted clients with forms and provided information about services offered.
- Performed insurance verifications to confirm patient coverage and eligibility.
- Took payments for self pay services/ insurance balances.
Account Representative/Retail Sales Associate
Don Roberto Jewelers
Orange, California
11.2021 - 06.2023
- Made sales meeting monthly quotas
- Handled payments on accounts and processed sales transactions using point-of-sale systems.
- Trained new staff on operational procedures and customer service standards to enhance team readiness and product knowledge.
- Evaluated credit applications to determine eligibility status, facilitating informed decision-making for sales transactions.
Guest Advocate/ Fulfillment
Target
Santa Ana, California
10.2020 - 01.2021
- Handled guest transactions using point-of-sale systems / oversaw self checkout
- Guest services / drive-ups
- Monitored front of the store safety protocols, maintaining a secure shopping environment
- Executed order fulfillment processes
Education
Valley High School
05.2020
Skills
- Administrative skills
- Appointment scheduling
- Insurance verification
- Payment processing
- Multi-line phone systems
- Bilingual English & Spanish
- Time management
- Problem solving
- Customer service
- HIPAA Compliance & Medical Privacy
Timeline
Front Desk Patient Coordinator
Smart Health and Wellness
03.2025 - 05.2026
Account Representative/Retail Sales Associate
Don Roberto Jewelers
11.2021 - 06.2023
Guest Advocate/ Fulfillment
Target
10.2020 - 01.2021
Valley High School